At Hairbraws.co, I handled inbound and outbound customer interactions by phone, email, and digital channels. I investigated complaints and service requests, supported customer acquisition and retention, and updated CRM records.
At ArcBest (USA)), I made outbound calls to prospective clients and qualified transportation needs by gathering details about shipments and cargo. I presented freight and logistics services, addressed initial objections, and generated qualified sales opportunities.
At Affordable Wears, I engaged walk-in customers and responded to online inquiries about women’s clothing. I made personalized product recommendations, used upselling and cross-selling to increase sales revenue, and processed orders and payments.
