Open to opportunities

Joy Chidinma

@joychidinma

Message

I am a virtual assistant improving operations and customer satisfaction.

Nigeria

Message

What I'm looking for

I seek a remote role in virtual assistance or customer success where I can automate processes, manage projects, and improve customer satisfaction within a collaborative, growth-oriented team.

I am a dedicated virtual assistant and customer service professional with 3+ years' experience driving operational efficiency and strong client outcomes.

I improved operational efficiency by 40% through process optimisation, reduced restocking delays by 30%, and increased customer engagement from 30% to 60%.

I have planned and coordinated a 500+ attendee tech conference on a $100,000 budget, designed email campaigns that raised engagement by 25%, and developed customer service workflows that cut response time by 40%.

I combine financial accounting and audit discipline with administrative expertise to manage schedules, vendor relationships, and reporting; I seek roles where I can streamline operations, support growth, and deliver measurable results.

Experience

Work history, roles, and key accomplishments

Current

Audit Staff

Current

Osternzekwe & Co.

Apr 2024 - Present (1 year 5 months)

Conduct comprehensive financial audits and prepare detailed reports with recommendations that improve client compliance and mitigate financial risks. Collaborate with cross-functional teams to implement process and control improvements.

Financial Auditing Audit Reporting Risk Assessment Regulatory Compliance Internal Controls Financial Analysis Documentation Cross Functional Collaboration

Virtual Assistant Intern

Afriment

Jun 2025 - Aug 2025 (2 months)

Planned and coordinated a tech conference for 500+ attendees within a $100,000 budget and designed email campaigns that improved engagement by 25%. Developed customer service workflows that reduced response time by 40% and delivered executive research reports on AI trends.

Event Planning Email Marketing Market Research Travel Coordination Canva Project Management

Assistant Class Instructor

Nigerian Tulip International College

Jun 2023 - Apr 2024 (10 months)

Delivered educational content achieving a 95% satisfaction rate and improved student engagement by 30% through innovative teaching methods. Maintained detailed student records and collaborated to enhance curriculum effectiveness.

Lesson planning Classroom Management Curriculum Development Record keeping Teaching Communication

Accountant

Lavianto Lifestyle Lounge and Bar

Feb 2020 - Dec 2020 (10 months)

Managed full accounting operations, preparing monthly financial statements and budget variance reports while ensuring tax compliance. Implemented an inventory tracking system that reduced discrepancies by 20%.

Financial Reporting Budgeting Inventory Management Tax Compliance