Open to opportunities

Joyce Wambura

@joycewambura

Message

I am a customer-focused relationship executive skilled in client onboarding, debt reduction, and revenue growth.

Kenya

Message

What I'm looking for

I seek a client-facing role where I can apply relationship management and finance skills to improve revenue and reduce debt, within a collaborative, growth-oriented company that values customer experience and professional development.

I am a relationship-focused executive with broad experience in client onboarding, sales, customer service and finance, and a track record of delivering measurable results—most notably reducing company debt by 50% while increasing monthly revenue. I thrive in fast-paced environments and prioritize building client loyalty through organized outreach and clear communication.

I manage invoicing, insurance claims, payment systems and reconciliation, supervise payments operations, and lead outreach activities such as health talks and social media engagement to grow business. I am pursuing a Bachelor of Business Administration (expected 2026) to deepen my commercial and administrative expertise.

Experience

Work history, roles, and key accomplishments

Current

Relationship Executive

Current

Primecare Heart Clinic

Jan 2018 - Present (7 years 8 months)

Marketed clinic services and onboarded corporate clients; organized health talks and managed social media to build client loyalty. Reconciled patient accounts and led debt collection efforts that reduced company debt by 50% while preparing financial reports to increase monthly revenue.

Customer Service Relationship Management Debt Collection Invoicing Insurance Claims Payment Systems (Smart Slade Mtiba LCT)Social Media Management Financial Reporting

Office Administration Assistant

Faidi Development Sacco Society Limited

Mar 2013 - Jun 2017 (4 years 3 months)

Maintained office records, organized meetings and prepared minutes while supervising M-Pesa outlets to ensure loan repayment compliance. Recruited new members and marketed Sacco products through site visits to support member growth.

Office Administration M Pesa Operations Compliance Sales and Marketing Meeting Coordination Customer Service Reporting

Operations Supervisor

Wajuzi Consultants Limited

Jan 2010 - Dec 2012 (2 years 11 months)

Supervised M-Pesa operations, managed petty cash and prepared monthly financial reports to maintain financial controls. Researched new business opportunities to support revenue growth and operational improvements.