Joyce Sanders

I am a customer-focused service representative with experience supporting utility, telecom, and healthcare-related accounts. I have a consistent track record of assisting customers with billing, account inquiries, order processing, and technical troubleshooting across remote and in-person environments.

At Alorica, I supported Aetna members with over-the-counter phone orders, account balance inquiries, and shipping/tracking updates; at Spectrum I provided technical support for cable boxes, Wi‑Fi, and service changes; and at Duke Energy I handled bill payments and extensions. I bring strong communication, time management, and documentation skills to every interaction.

I hold a Cosmetology credential from Health and Style Institute and apply a patient, service-oriented approach to resolve issues efficiently while maintaining professionalism and leadership in customer-facing roles.