Derrick Gasabato

I’m a committed, bilingual customer service representative with more than four years of experience delivering outstanding support in both French and English. I connect with customers through phone, email, chat, and social media—handling high call volumes with efficiency, professionalism, and empathy.

In remote and call-center environments, I manage customer questions and service needs end-to-end, including account access, password resets, service upgrades, and billing issues. I track and document interactions for auditing and reporting, ensuring accuracy and follow-through every time.

I’m comfortable troubleshooting technical problems and following mandatory steps to resolve internet, cable, and phone concerns. I use CRM systems and remote communication tools to keep cases organized, collaborate with internal teams, and reduce repeat issues.

I also focus on retention and revenue outcomes—retaining customers, upsell and crosssell, and offering tailored solutions that foster loyalty. Whether I’m processing payments, applying courtesy credits, or supporting healthcare service accounts, my goal is always to improve the customer experience while meeting service level objectives.