I’m looking for a role where I can grow professionally while using my communication and customer service skills to make a positive impact. I value a company with a supportive and respectful work environment, clear communication, and opportunities to learn and develop long-term.
Jiezle Joy Manahan
@joycemanahan
Customer-focused professional blending customer service, sales, and problem-solving to help businesses grow.
What I'm looking for
Hi, I’m Joy — a customer service professional and virtual assistant with experience supporting customers, managing communication, and assisting clients in fast-paced environments. I’m a very hardworking individual who loves to help and obsess over solving problems. I thrive on finding solutions, improving processes, and making a real impact—especially when it comes to supporting businesses that empower women and advocate for people like me.
I specialize in creating smooth, professional interactions while making customers feel comfortable, understood, and genuinely helped.
My background includes customer support, sales, and administrative assistance, where I developed strong communication, multitasking, and problem-solving skills. I’m confident handling emails, chat support, scheduling, data entry, customer inquiries, and general virtual assistance tasks with accuracy and professionalism.
One of my biggest strengths is communication. I know how to connect with people naturally, explain information clearly, and handle concerns calmly while maintaining a positive customer experience. I’m highly adaptable, organized, detail-oriented, and capable of working independently in remote environments.
Experience
Work history, roles, and key accomplishments
Sales & Marketing Associate
Reachin’ Beyond Corp
Nov 2018 - Jan 2025 (6 years 2 months)
Supported sales and marketing activities with a customer-focused, problem-solving approach. Contributed to process improvement by finding solutions and maintaining clear communication.
Customer Service Representative
Concentrix
Jul 2022 - Mar 2023 (8 months)
Handled customer inquiries and resolved issues while supporting the Nike account. Focused on helping customers and improving problem-resolution processes.
Virtual Assistant
ABC Developments
Aug 2016 - Aug 2018 (2 years)
Provided virtual assistant support and helped keep tasks moving forward through strong problem-solving and communication. Applied critical thinking to identify solutions and improve workflows.
Legal Assistant
Law Office & Notary Public
Jul 2008 - Jan 2009 (6 months)
Assisted with legal and notary-related tasks in a law office setting. Used clear communication, critical thinking, and flexibility to support problem resolution.
Education
Degrees, certifications, and relevant coursework
Native Far Eastern University
Bachelor of Arts, Travel & Tourism
Studied for a Bachelor of Arts in Travel & Tourism at Native Far Eastern University.
MB. Asistio Sr.
Attended high school at MB. Asistio Sr.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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