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Joyce Anemone

@joyce

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Bilingual French–English Customer Support & Administrative Professional

France

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What I'm looking for

I'm looking for a customer-facing or operational support role where I can use bilingual communication, relationship building, client follow-up, and administrative coordination to deliver tailored solutions.

Customer & Client Relations

Bilingual French–English professional with experience in customer relations, telephone support, administrative coordination, client retention, and operational support across healthcare, customer service, and nonprofit environments. Experienced in handling client enquiries, following up with prospects, coordinating schedules and correspondence, supporting promotional initiatives, and maintaining strong relationships with clients, partners, and stakeholders.

Inbound & Outbound Telephone Support
Client Retention & Relationship Management
Customer Needs Analysis
Issue Resolution
Customer Loyalty & Engagement
Stakeholder Communication

Experience

Work history, roles, and key accomplishments

B2C Telephone Advisor

Mejt

Handled inbound and outbound customer calls, providing personalized solutions based on client needs. Followed up with prospects to support conversion and contribute to customer acquisition.

Customer Service Sales Support Inbound Calls Outbound Calling Customer Loyalty Issue Resolution Marketing Support Relationship Management

Assistant

Library Semence De Vie Contact

Supported daily operations and coordinated administrative activities to maintain efficient workflows. Managed scheduling, correspondence, and administrative tasks, enabling leadership to focus on strategic priorities.

Administration Operations Events Partnerships Scheduling Correspondence Community Events Budgeting Reporting

Health Care Advisor

Apicil

Retained 85% of the client portfolio through personalized guidance and proactive customer engagement. Advised clients on healthcare insurance guarantees, helping them understand their options and identify appropriate coverage.

Advisory Health Insurance Guiding Clients Tailored Solutions Liaison problem resolution