Aymeric Fromentin

Member of the debt collection project calling and emailing members to collect past-due payments, achieving timely recoveries while adhering to QA, security, and confidentiality protocols.

Acted as point of contact for NAPLAN support, providing phone and email solutions, creating incident tickets, escalating issues, and supporting diverse student arrangements while following confidentiality rules.

Managed medical imaging bookings and communications, scheduled appointments per clinical requirements, processed payments, and handled paperwork while maintaining patient confidentiality and timely responses.

Provided administrative support for a mental health unit including rostering, payroll entries, supply management, meeting preparation, patient file audits, and reception cover to ensure regulatory compliance.

Enforced COVID-19 protocols across hospital sites, screening entrants, conducting temperature checks, reporting to administration, and managing vaccine-related bookings and communications.

Performed patient-facing reception duties for Theranostics & Nuclear Medicine, including patient orientation, paperwork preparation, payment processing, phone handling, and maintaining waiting area safety protocols.

Managed non-clinical administration for Hospital-in-the-Home patients, handling confidential patient data, preparing discharge dossiers, and coordinating logistics with clinical teams and carriers.

Executed end-to-end administrative tasks for SME loan applications including verification via Salesforce and external registers, payment registration, financial data checks, and daily reporting to sales and collections.

Supported a CRM migration by cross-referencing archived records, updating Dynamics 365 entries, creating data reports for management, and ensuring data integrity during transfer.

Handled high-volume phone support during COVID-19 travel disruptions, processing bookings and payments, providing empathetic customer service, and escalating complex cases as needed.

Managed steps of the electronically monitored bail system, transferring information between teams, updating systems, and coordinating services to support case progression and compliance.

Handled inbound Kiwisaver & investments queries, met phone KPIs, updated multiple systems concurrently, and coordinated follow-ups with internal teams to resolve client issues.

Delivered training programs for new hires, updated curriculum, conducted QA monitoring of calls and emails, validated candidates, and led monthly client reviews for FR and UK-IE markets.

Led a team of 14 CSRs, drove KPI performance, implemented coaching plans, and managed real-time operational decisions to maintain service quality.

Provided inbound tech support for satnav users via phone and email, met KPIs, contributed CI ideas, and adhered to client processes and tools.

Taught written French and French for business/hospitality/engineering to beginner students as part of a French diplomatic cultural cooperation program.

Taught French at all levels, prepared and assessed exams, and organized extracurricular activities to deepen students' language and cultural engagement.

Completed vocational training units in hospitality and food safety, including espresso preparation and hygienic practices.

Erasmus year abroad comprising Master 1 level research in English studies with a focus on American cinema.

Completed a Licence degree in English studies with coursework in language, literature, and related topics.