JTJoy ann Tenorio
@joyanntenorio
Experienced medical administrative professional optimizing remote healthcare operations.
PhilippinesWhat I'm looking for
I am a dedicated medical administrative professional with hands-on experience in remote staffing solutions, EHR/EMR systems, patient scheduling, medical records management, insurance verification, and prior authorizations. I have supported OB-GYN, primary care, pediatrics, and specialty pharmacy workflows while improving operational efficiency and patient communication.
I deliver meticulous attention to detail, strong time-management, and proactive problem-solving to resolve patient and partner-clinic issues. My background includes remote patient coordination, billing and claims support, and customer-service roles in high-volume contact center environments, demonstrating reliability and collaborative teamwork.
Experience
Work history, roles, and key accomplishments
Virtual Medical Assistant
Aspen Medical Clinic
Dec 2023 - Dec 2025 (2 years)
Managed patient scheduling, medical records, insurance eligibility verification and prior authorizations for OB-GYN, primary care and pediatrics, improving administrative throughput and support for partner clinics.
Customer Service / Travel Consultant
Yngen Datacom Corp.
Oct 2022 - Oct 2023 (1 year)
Handled customer booking requests and reservations via email and minimal outbound calls using Amadeus/GDS, improving booking throughput and customer communication for travel arrangements.
Patient Care Coordinator
Optum Global Solutions
May 2021 - Aug 2022 (1 year 3 months)
Supported members with medication refill requests, updated provider and plan coverage details, and followed up on prescriptions via inbound/outbound calls to streamline patient care operations.
Rebate Care Specialist
IQOR Philippines
May 2020 - May 2021 (1 year)
Resolved customer issues with promotional rebate processes, guided online submissions and conducted verification/outbound calls to validate eligibility for T-Mobile U.S. telco rebates.
Customer Service Specialist
Concentrix
Jan 2020 - Mar 2020 (2 months)
Supported H&R Block seasonal financial account customers, assisted with tax filing processes and evaluated eligibility for client tax refunds to ensure timely submissions.
Customer Care Specialist
Concentrix
Sep 2019 - Jan 2020 (4 months)
Provided seasonal Omni-channel customer care for Macy's, monitored deliveries and filed dispute corrections for payment issues to maintain order accuracy and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Perpetual Help System
Bachelor of Science, Computer Science
2005 - 2009
Completed a Bachelor of Science in Computer Science at the University of Perpetual Help System, Laguna (Jonelta Campus) during SY 2005–2009.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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