JTJovedith Tolibas
@jovedithtolibas
Customer service professional skilled in collections and client communication.
PhilippinesWhat I'm looking for
I am a customer service representative with experience in collections, marketing support, and frontline service roles across retail and outsourcing environments. I have worked in customer-facing positions where I developed strong communication, active listening, and multitasking skills, supporting acquisition and retention efforts.
I am multilingual (Filipino, English, Waray-waray) and comfortable using remote productivity tools such as Excel and Google Drive. I bring patience, proactiveness, teamwork, and adaptability to roles that require reliable client interaction and effective problem resolution.
Experience
Work history, roles, and key accomplishments
Police Officer I
Visayas State University
Jan 2018 - Jan 2022 (4 years)
Served as Police Officer I providing campus security and law enforcement support, maintaining safety protocols and responding to incidents during 2018–2022.
Customer Service Representative
Bill Gosling Outsourcing
Jan 2022 - Present (4 years)
Provided customer service and collections support for outsourced financial accounts, handling inquiries and resolving account issues over phone and email while maintaining service quality.
Education
Degrees, certifications, and relevant coursework
VUVisayas State University
Bachelor of Science in Criminology, Criminology
2018 - 2022
Completed Bachelor of Science in Criminology at Visayas State University from 2018 to 2022.
Justimbaste Remandaban National Highschool
High School Diploma, Secondary Education
2006 - 2012
Attended secondary school at Justimbaste Remandaban National Highschool from 2006 to 2012.
Bill Gosling Outsourcing
Financial Account
Completed one year and two months in a Financial Account role at Bill Gosling Outsourcing.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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