Jouhar Ali

With over a decade of experience in customer support and administrative leadership, I have honed my skills in managing customer relationships, resolving escalations, and optimizing service operations. My journey began at Frick India Limited, where I currently serve as a Senior Customer Support Lead. In this role, I oversee the CRM system, enhancing customer interactions and coordinating corporate events to ensure effective engagement. My proactive approach has enabled me to provide executive support to senior management, facilitating informed decision-making and advancing strategic initiatives.

Prior to my current position, I served as a Service Manager at Frick India Limited, where I supervised service engineering teams, ensuring efficient task allocation and resource optimization. My ability to build strong client relationships was pivotal in addressing critical inquiries and delivering prompt solutions, particularly in the maintenance of refrigeration systems. Additionally, as a co-founder of Alamkritha Herbals, I gained valuable experience in customer service and product feedback, further developing my skills in communication, coordination, and task prioritization. I am dedicated to continuous learning and am excited to bring my expertise to a customer support position that values proactive service and customer satisfaction.