Nibedita Paul

Led a customer support team of 6 specialists, managing customer experience for users across 40+ countries and maintaining SLA adherence at 90% and CSAT at 4/5. Spearheaded the Global Refund Management Process, maintaining a refund rate below 1% of total course sales, and managed Daylight Saving Time transitions for over 1000 students.

Managed a team of 14 direct reports and 140+ indirect team members, overseeing operations across four key client processes. Delivered strategic operational guidance to clients, focusing on SLA adherence, and led the implementation of Quality Assurance processes to enhance service consistency.

Collaborated with various departments to spread awareness about government schemes and promoted organic farming practices, including the preparation of Vermicompost and biofertilizers. Managed a 4-acre model farm, applying modern agricultural methods, and led team management and hiring of interns.

Managed agricultural operations across 3 districts, ensuring successful implementation of farming activities and government schemes while disseminating modern agricultural practices to farmers. Conducted audits of farmers' fields for various government schemes and delivered specialized training programs to enhance farming techniques.

Supported crop improvement initiatives by assisting in breeding programs, executing planned crosses, and managing seed handling while ensuring data accuracy through DUS characterization. Maintained research integrity by adhering to SOPs and contributed to academic publications through data compilation and documentation.

Grade: 9.8/10

Studied Agriculture Science at Sam Higginbottom University of Agriculture, Technology & Sciences. Achieved a CGPA of 9.8/10.