Josue Rivas

My name is Josué Alexander Hernández Rivas, and I am a dedicated customer service agent with extensive experience in technical support and client relations. Over the years, I have honed my skills in managing customer inquiries, providing effective solutions, and ensuring high satisfaction levels across various roles. My journey began at Teleperformance, where I developed a strong foundation in customer service, which I later built upon while working with RIA Money Transfer and Foundever.

In my most recent role as a Technical Support Agent at A&B POS Solutions, I provided technical assistance for POS systems, software troubleshooting, and client training. This position allowed me to combine my customer service skills with my technical knowledge, ensuring clients received the best support possible. I am passionate about helping others and thrive in environments where I can contribute to customer satisfaction and retention.