At Real Green by WorkWave, I delivered technical support for a SaaS platform, resolving customer issues and guiding users through its features and troubleshooting steps.
At Telus International – Hopper, I assisted customers with travel bookings and app-related questions. I provided end-to-end support and resolved issues while maintaining service quality.
At Teleperformance – AT&T U-verse, I handled Tier 3 technical escalations, diagnosing connectivity and service problems. Earlier, at Ría Servicios Financieros El Salvador, I monitored transactions, conducted compliance checks, and supported efforts to prevent money laundering.
