Josi Ferreira-Heedt

JF

Looking for a job

Josi Ferreira-Heedt

@josiferreira-heedt

I support B2B sales, customer experience, CRM workflows, and data-driven marketing reporting.

What I'm looking for

I'm looking for a customer care, sales support, marketing, or operations role where I can contribute to compliant workflows, accurate CRM processes, customer communication, and data-driven reporting.

I've supported customer experience and sales in Berlin, engaging directly with clients, identifying sales opportunities, and maintaining strong store standards.

At Moradigna, a Brazilian social business renovating unhealthy homes, I managed B2B marketing and sales workflows, CRM pipelines, proposal documentation, and SLA compliance. I also created board presentations and KPI reports to support strategic decisions and improve content engagement.

I'm comfortable working across LinkedIn, Instagram, and Facebook content calendars, using SAP, CRM tools, Microsoft Office, Canva, and SEO knowledge. I bring a background in Journalism and communicate in Portuguese, advanced English, and intermediate German.

Experience

Work history, roles, and key accomplishments

UN

Current

Salesperson

Current

Unknown

Aug 2026 - Present (2 months)

Delivered exceptional customer shopping experiences, maintained store presentation standards, and supported team collaboration in a fast-paced retail environment.

Customer Experience Sales Support Visual Merchandising Teamwork Operations

UN

Childminder

Unknown

Feb 2025 - Jul 2026 (1 year 5 months)

Provided childcare services while developing German language skills through part-time study.

Childcare Time Management Language Learning

UN

Childminder and Health Care Assistant

Unknown

Feb 2022 - Feb 2024 (2 years)

Provided childcare and health care assistance while developing English language skills, leveraging time and crisis management abilities.

Childcare Healthcare Time Management Crisis Management

MO

Marketing Specialist and Sales B2B

Moradigna

Nov 2018 - Jan 2022 (3 years 2 months)

Managed social media content, prepared executive presentations, tracked KPIs, and ensured CRM pipeline governance in a B2B environment.

B2B Sales Social Media Management CRM KPI Reporting PowerPoint Canva Process Compliance SLA

Education

Degrees, certifications, and relevant coursework

VO

Volkshochschule

German Course, German Language

2025 -

Ongoing German language course at Volkshochschule, started in 2025.

DS

Delfin English School

English Course, English Language

2022 - 2024

English language course at Delfin English School from 2022 to 2024.

UT

Universidade São Judas Tadeu

Bachelor in Journalism, Journalism

2014 - 2017

Bachelor in Journalism from Universidade São Judas Tadeu from 2014 to 2017.

EG

ETEC Professor Aprígio Gonzaga

Administrative Assistant, Administration

2011 - 2012

Administrative Assistant program at ETEC Professor Aprígio Gonzaga from 2011 to 2012.

Tech stack

Software and tools used professionally

Canva

SAP

Availability

Looking for a job

Location

Germany

Authorized to work in

Salary expectations

35k+ EUR

Job categories

Customer Support Specialist Sales Specialist Marketing Specialist CRM Specialist

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