Niza Debora Chileshe Mueller

Enhanced customer satisfaction by promptly resolving disputes and maintaining open communication. Collaborated with sales managers and the purchasing department to manage B2B customer orders, ensuring satisfaction. Reviewed and processed daily invoices, ensuring balanced accounts in cooperation with the accounting team.

Executed store-level operational procedures in alignment with company policies, ensuring accuracy and timeliness in tasks like replenishment and processing deliveries. Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels. Assumed responsibility for manager's duties during periods of vacation and sick leave, demonstrating leaders

Executed store-level operational procedures in alignment with company policies, ensuring accuracy and timeliness in tasks such as replenishment, processing deliveries, and customer service. Registered payments at the cash register, informing customers of current offers and improving membership by over 30% daily on average.

Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels. Strengthened online presence by creating engaging social media content and managing multiple platforms, including company websites and social media. Translated content between German and English, actively scouted developers for digital projects, and organized internal

Activities and societies: Introduction to Creative Business and Management, English for Academic Purposes, Creative Business Project

Studied core principles of business and management, with a focus on marketing, communications, and branding. Developed skills in creative business project management and academic English.

Activities and societies: Introduction to Copywriting, Copywriting for Social Media, Ecommerce Marketing, Email Marketing, Influencer Marketing, Press Release

Completed a comprehensive certificate program focusing on various aspects of e-commerce copywriting. Gained expertise in crafting compelling content for social media, email marketing, and influencer campaigns, alongside developing skills in press release writing.