Looking for a job

Camila Gehlen

@camilagehlen

Message

I resolve multilingual B2C and B2B customer issues across chat, email, and phone for digital services.

Brazil

Message

What I'm looking for

I'm looking for a customer support role where I can use Portuguese, English, and Spanish to resolve complex client issues across digital channels and contribute to a strong customer experience.

I'm currently supporting Revolut customers in Portuguese and English, resolving chat inquiries across trading, accounts, cards, deposits, withdrawals, statements, and complaints.

Previously, I supported B2C and B2B logistics customers at Paack, including Amazon, Zara, Decathlon, and Vodafone, while also delivering trilingual support at major international events such as the G20 and BRICS Summits. I bring over four years of customer service experience using Freshdesk, Zendesk, and Salesforce.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Service

Current

Revolut

Jan 2025 - Present (1 year 8 months)

Provided multilingual customer support in Portuguese and English for a digital banking app, handling inquiries via chat on trading, account settings, card transactions, deposits, withdrawals, and complaint resolution for B2C clients.

Customer Service Multilingual Support Live Chat Digital Banking Trading Account Management Complaint Resolution

Freelance Trilingual Event Promoter

G20 Brasil 2024

Jan 2023 - Dec 2024 (1 year 11 months)

Delivered customer service and multilingual support at international conferences, trade fairs, and government events, assisting with registration, accreditation, attendee guidance, and VIP support.

Customer Service Multilingual Support Event Management Registration VIP Support Teamwork

Trilingual Customer Service

Paack

Jan 2021 - Dec 2023 (2 years 11 months)

Provided multilingual customer support for a last-mile delivery company, addressing B2C and B2B logistics inquiries via email, phone, and chat, and handling logistics issues for major clients.

Customer Service Multilingual Support Logistics Email Support Phone Support Live Chat B2B B2C

Social Media Manager

Wooba Technology

Jan 2019 - Dec 2020 (1 year 11 months)

Managed social media channels, created engaging content and marketing materials using Adobe Photoshop, planned and scheduled posts, and assisted with digital marketing campaigns including Google Ads.

Social Media Management Content Creation Photoshop Graphic Design Google Ads Digital Marketing Campaign Management

Airbnb Hostess

Airbnb

Jan 2015 - Dec 2018 (3 years 11 months)

Provided multilingual customer support and hosted apartments listed on Airbnb, managing reservations, guest communication, and personalized support to ensure smooth check-in and check-out processes.

Customer Service Multilingual Support Hospitality Reservation Management Guest Communication