Joshua okiti
@joshuaokiti
Customer support specialist at WEALTHSHARE RESOURCE, supporting customers from onboarding through renewal and channeling product feedback.
NigeriaWhat I'm looking for
At WEALTHSHARE RESOURCE, I respond to customer inquiries through live chat and serve as a point of contact for escalations. I support customers from onboarding through ongoing support and renewal.
I also share customer product and feature requests with product managers and collaborate across Sales, Product, and Support. I qualify leads with the sales team and escalate high-value opportunities.
At ACE ENTERPRISE, I responded to customer and prospect inquiries by live chat, email, and phone. I documented interactions, updated support tickets, and shared recurring concerns to help improve support processes and product experiences.
Earlier, I supported customers at BUNKASA MICROFINANCE BANK and worked in vendor operations at JUMIA. At JUMIA, I monitored vendor performance and analyzed client feedback, recommending strategies that achieved up to 95% client satisfaction.
Experience
Work history, roles, and key accomplishments
Customer and Chat Support Specialist
Wealthshare Resource
Jun 2024 - Present (2 years 5 months)
Responds promptly to customer inquiries through live chat and acts as the main point of contact for escalations. Collaborates with sales, product, and support teams to drive resolutions and support customers throughout their lifecycle.
Customer and Chat Support Specialist
Ace Enterprise
Mar 2023 - Jan 2024 (10 months)
Responded professionally to live chat, email, and phone inquiries, and identified recurring concerns to improve support processes. Documented interactions, ensured platform adoption, and performed upselling and cross-selling of services.
Customer Support Associate
Bunkasa Microfinance Bank
Apr 2018 - Dec 2020 (2 years 8 months)
Acted as the main point of contact for customer escalations and supported customers throughout their lifecycle. Collaborated with teams to resolve recurring issues and improve service delivery.
Vendor Operations Associate
Jumia
Jun 2017 - Nov 2017 (5 months)
Coordinated day-to-day operations to ensure accurate product listings, pricing updates, and timely order fulfillment. Monitored vendor performance KPIs and analyzed client feedback to enhance conversion rates, achieving up to 95% client satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Master of Science, Forensic Biology
Master of Science in Forensic Biology from the University of Lagos, completed in 2025.
University of Lagos
Post Graduate Diploma, Forensic Biology
Post Graduate Diploma in Forensic Biology from the University of Lagos, completed in 2024.
Project Management Institute
Project Management Professional, Project Management
Certificate in Project Management Professional, completed in April 2018.
Jumia Academy
Certificate, Microsoft Excel
Certificate in Microsoft Excel from Jumia Academy, completed in August 2017.
University of Lagos
Bachelor of Science, Cell Biology and Genetics
Bachelor of Science in Cell Biology and Genetics from the University of Lagos, completed in 2016.
Alison
Certificate, Executive Assistant Skills
Executive Assistant Skills training from Alison.
Udemy
Certificate, Digital Marketing
Certificate in Digital Marketing from Udemy.
Coursera
Training, Salesforce Sales Operations
Salesforce Sales Operations training from Coursera.
Udemy
Advanced Certificate, Customer Experience
Advanced Certificate in Customer Experience from Udemy.
Zendesk
Training, Zendesk Support
Zendesk Support for Messaging training from Zendesk.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Joshua?
You can contact Joshua and 600K+ other talented remote workers on Himalayas.
Message JoshuaGet matched with your dream remote job
Sign up now and join over 1,000,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
