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Amarachi Ubani

@amarachiubani

Customer Success Associate at Piggyvest who resolved 5,000+ customer tickets monthly across calls and email.

At Piggyvest, I supported customers by phone and email, resolving account, payment, and product inquiries. I handled 5,000+ tickets monthly and maintained an average handle time of 1 minute 53 seconds.

At Nova Bank Plc and Zenith Bank Plc, I managed customer inquiries and complaints, followed up on issues, and maintained CRM records. I also supported client onboarding and shared customer feedback to inform service improvements.

Experience

Work history, roles, and key accomplishments

Customer Success Associate

Piggyvest

Mar 2025 - Jun 2026 (1 year 3 months)

Resolved customer inquiries via calls and email, exceeding productivity targets by handling 5,000+ tickets monthly. Maintained CRM records and collaborated with cross-functional teams to resolve escalated issues.

Customer Support CRM Ticketing Communication Skills Problem Solving Fintech Product Education Data Analysis

Customer Support Representative

Nova Bank Plc

Mar 2023 - Mar 2025 (2 years)

Managed customer inquiries, complaints, and service requests, ensuring timely resolution through proactive follow-ups. Maintained CRM records and assisted with client onboarding and service improvement.

Customer Support CRM Communication Skills Problem Solving Client Onboarding Reporting

Intern

Zenith Bank Plc

Jan 2020 - Dec 2022 (2 years 11 months)

Managed customer inquiries and complaints, ensuring timely resolution and maintaining CRM records. Assisted with client onboarding and provided insights for service improvement.

Customer Support CRM Communication Skills Problem Solving Client Onboarding