Joshua Oghenerobo

I’m a highly organized administrative and customer support professional with over three years of experience in remote, local, and international environments. I’m recognized for managing complex administrative operations, leading customer support teams, and improving service quality for global clients.

At CVS Health (USA) as a Customer Assistant Manager (Contract), I oversaw remote customer service operations, served as the primary escalation contact for complex inquiries, and collaborated with stakeholders to streamline workflows and improve response times. I also monitored team performance to meet quality benchmarks and regulatory requirements.

Earlier, as a Personal Assistant / Administrative Officer at Joshed Educational Institute, I managed day-to-day administrative operations using Microsoft Word and Google Workspace, maintained student records in Google Sheets and Google Docs, and prepared reports through Microsoft Outlook. I bring additional client-focused experience from a Sales Representative / Customer Relations role, plus 1–2 years of video editing and TikTok content support with basic SEO and WhatsApp Business outreach.