Joey Escoto
@joeyescoto
Dynamic IT professional specializing in desktop support and system administration.
What I'm looking for
I am a dynamic and detail-oriented IT professional with a proven ability to deliver exceptional technical support and customer service in high-pressure environments. Certified in CompTIA Security+, I possess hands-on expertise in system administration, troubleshooting, and ticketing systems. My analytical skills enable me to diagnose and resolve complex IT issues effectively, and I leverage Python scripting for automation and efficiency.
Throughout my career, I have demonstrated success in cybersecurity threat analysis, incident response, and data visualization. I am passionate about enhancing operational performance and ensuring system reliability. Recognized for my outstanding communication and problem-solving abilities, I am ready to contribute to a fast-paced environment and support teams in achieving their goals.
Experience
Work history, roles, and key accomplishments
Wheel Repair Specialist
Alloy Wheel Repair Specialists
Jun 2021 - Jan 2025 (3 years 7 months)
Managed and prioritized wheel repair tasks using the Recon Pro ticketing system, ensuring timely completion and adherence to OEM standards. Provided troubleshooting support to team members and maintained detailed documentation for transparency.
Cybersecurity Intern
AIG
Aug 2023 - Oct 2023 (2 months)
Conducted cybersecurity threat analysis simulations and drafted communications for vulnerability remediation. Developed a Python script for ethical hacking to enhance system security.
Cybersecurity Intern
Commonwealth Bank
Jun 2023 - Aug 2023 (2 months)
Collaborated on enhancing fraud detection processes using Splunk and designed security awareness materials. Conducted penetration testing to identify vulnerabilities in web applications.
Linux Project Participant
Govtech Academy
Participated in hands-on Linux training to strengthen system administration skills and enhance troubleshooting capabilities.
Education
Degrees, certifications, and relevant coursework
Bowie High School
High School Diploma
Availability
Location
Authorized to work in
Job categories
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