At Sagility, I supported Medicare members with benefits, claims, authorizations, appeals, and coverage questions. I achieved 100% customer satisfaction and 100% first-call resolution.
I explained claims and member costs, communicated authorization decisions, and processed expedited appeals within regulatory timelines. I also worked with healthcare providers to clarify billing concerns and appointment availability.
As a Virtual Medical Assistant at Small Clinic Support, I handled patient intake, scheduling, referrals, and insurance verification. I supported EHR documentation and clinic workflows using Dr. Chrono.
I used Availity and NaviNet to check insurance eligibility and benefits, and followed HIPAA guidelines when handling patient information. I earned a BS in Biology—Microbiology from Central Philippine University, graduating Cum Laude.
