Navkiran Sonik
@navkiransonik
Quality-driven professional with expertise in technical training and development.
What I'm looking for
I am a quality-driven professional with progressive experience in technical training and development within the financial industry. My career has been marked by a commitment to excellence, demonstrated through my ability to develop and support both individuals and teams in a management capacity. I thrive in high-pressure situations and have a proven track record of delivering results under tight deadlines.
At Global Relay Inc, I successfully developed and delivered training programs tailored for Chief Compliance Officers and Executive officers, ensuring that stakeholders leverage product features to meet their unique requirements. My role involved conducting webinars, mentoring new team members, and contributing to compliance workflows, all while providing world-class customer service and support.
Previously, as an Internal Training and Blended Learning Manager at Metro Bank, I implemented e-learning solutions and assessed training needs to create a blended learning approach. My experience also includes classroom training, onboarding new starters, and ensuring that training modules align with regulatory updates. I am passionate about fostering a collaborative environment that promotes continuous learning and development.
Experience
Work history, roles, and key accomplishments
Technical Training & Customer Support (Senior)
Global Relay Inc
Aug 2020 - Present (4 years 10 months)
Developed and delivered engaging, interactive, and customized training and online learning solutions for internal and external stakeholders. Assisted stakeholders in leveraging product features to meet their unique requirements in highly regulated industries.
Internal Training and Blended Learning Manager
Metro Bank
Jan 2019 - Present (6 years 5 months)
Provided classroom training to new starters across all company areas and implemented e-learning solutions to create a blended learning approach. Designed and managed ongoing learning and development programs, ensuring content clarity and regulatory compliance.
Assistant Store Manager
Metro Bank Plc
Aug 2017 - Present (7 years 10 months)
Supported the Store Manager in team supervision and all operational activities, including assisting customers with complex queries and handling complaints. Coordinated team schedules and provided leadership to cashiers and customer service representatives.
Cashier and Customer Service Representative
Metro Bank PLC
Nov 2016 - Present (8 years 7 months)
Handled cash and cheque transactions, processed various payment types, and assisted with account opening and closing requests. Managed end-of-day cashing up, ordered cash, and performed ATM reconciliations.
Education
Degrees, certifications, and relevant coursework
Cranford Community College
A-Levels, General Studies
Completed 3 A-Levels during the period of study. Also achieved 10 GCSEs, demonstrating a strong foundational education.
Availability
Location
Authorized to work in
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