Josh Glenstid
@joshglenstid
I lead remote freight operations across US and Canadian transportation accounts.
PhilippinesWhat I'm looking for
I've led freight operations at DDC Data Processing, coordinating 200+ daily shipment transactions across US and Canadian transportation accounts while maintaining 95%+ accuracy and SLA compliance.
I manage end-to-end freight workflows spanning tracing, delivery scheduling, documentation, dispatch support, LTL, residential delivery, and cross-border US–Canada logistics. I also resolve 50+ monthly customer escalations and coordinate with dispatch, transportation, and operations teams to keep shipments moving.
After progressing from customer service roles at TELUS International and Virtual Staffing Solutions, I now coach freight operations associates through weekly reviews and individualized action plans. My process improvements increased team productivity by approximately 15% and reduced workflow bottlenecks.
I'm available for remote logistics, freight coordination, and virtual assistant work, bringing strong CRM administration, email operations, KPI reporting, and clear customer communication.
Experience
Work history, roles, and key accomplishments
Team Lead — Freight Operations
DDC Data Processing OPC
Jan 2023 - Jun 2026 (3 years 5 months)
Led a freight processing and logistics operations team servicing US and Canadian transportation accounts, managing workflow coordination, shipment processing, dispatch support, and daily KPI reporting.
Customer Service Representative
Virtual Staffing Solutions
Nov 2021 - Dec 2022 (1 year 1 month)
Provided remote customer support via phone and email for US-based clients, managing billing inquiries, account issues, and service requests in a high-volume environment.
Delivered frontline customer support for a major international BPO, handling account management, billing, and service-related issues in a fast-paced remote environment.
Education
Degrees, certifications, and relevant coursework
Saint Paul School of Professional Studies
Bachelor of Science, Accountancy
Pursued a Bachelor of Science in Accountancy, gaining a strong foundation in financial principles and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Portfolio
portfoliojoshdollete.netlify.appJob categories
Skills
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