Open to opportunities

Josh Clayton

@joshclayton

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Customer Experience Analyst passionate about creative problem-solving.

United Kingdom

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What I'm looking for

I am looking for a role that fosters creativity and collaboration, with opportunities for growth and development in customer experience and technical support.

I am a dedicated Customer Experience Analyst at Unity Technologies, where I play a crucial role in supporting our customer support team. My responsibilities include writing and proofing support documentation, managing the EMEA knowledge base, and leading knowledge training seminars. I take pride in my contributions to the redesign of the Unity Help Centre and my role as a Mental Health Aider for my colleagues.

Previously, I worked as a Copywriter and Support Engineer at dataJAR, where I honed my skills in creative problem-solving and customer service. My experience as a co-founder and director of a theatre company allowed me to cultivate a collaborative production environment while managing our social media presence and marketing documentation. I have also served as a Genius at Apple Inc., where I developed my technical support skills.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Analyst

Current

Unity Technologies

May 2023 - Present (2 years)

As a Customer Experience Analyst at Unity Technologies, I support multiple components of Unity’s product base, write and proof support documentation, and act as the EMEA knowledge base administrator. I also monitor community pages, host training seminars, and assist in AI bot development.

Customer Support Knowledge Management Community Engagement AI Development QA Processes Problem Solving

Copywriter & Support Engineer

dataJAR

Jan 2022 - May 2023 (1 year 4 months)

At dataJAR, I diversified my skills as a Jamf engineer, focusing on creative problem solving and customer service. I wrote and proofed documentation, managed community pages, and handled marketing communications.

Jamf Customer Service Community Management Problem Solving Troubleshooting Technical Support

Writer and Director

The Long & Short Of It Productions LLC

Sep 2018 - Jun 2021 (2 years 9 months)

As a co-founder and director of an amateur theatre company, I wrote and directed stage plays, managed social media, and handled all marketing documentation, creating an inclusive production environment.

Director Social Media Management Marketing Community Engagement Leadership Production Management

Technical Support Engineer

Apple Inc.

Aug 2016 - Jan 2022 (5 years 5 months)

As a Genius at Apple, I provided technical support and repair services, focusing on customer satisfaction and technical troubleshooting for Apple products.