RHRohail Hussain
@rohailhussain2
Customer service specialist with 8 years of experience in support.
United KingdomWhat I'm looking for
I am a customer-focused and results-driven professional with over 8 years of experience in customer service and sales across both retail and technical environments. My expertise lies in handling high volumes of customer interactions through various channels, including phone, live chat, and email. I pride myself on delivering personalized support and resolving complex issues with professionalism and empathy.
Throughout my career, I have worked in various roles, including Customer Support Executive at Vapour Arms and Campus Support Technician at SAE Institute. I have utilized tools like Salesforce to manage customer interactions and have consistently achieved high satisfaction ratings. My technical knowledge, particularly in troubleshooting hardware and software issues, has allowed me to assist customers effectively and maintain strong relationships that drive repeat business.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Vapour Arms
Jan 2024 - Jul 2025 (1 year 6 months)
Delivered personalized customer support across phone, live chat, and in-store interactions. Utilized Salesforce to log and manage customer interactions, follow-ups, and sales leads.
Campus Support Technician
SAE Institute
Jun 2022 - Jan 2023 (7 months)
Provided front-line tech support to students and staff, including Mac and Windows systems. Assisted with AV equipment and creative software tools such as Adobe Suite and Autodesk Maya.
Customer Care Representative
Walthamstow Vape Store
Jun 2021 - Jun 2022 (1 year)
Delivered multichannel customer service via phone, email, and live chat. Assisted with product troubleshooting, returns, and customer onboarding.
Customer Support Executive
The Vape Spot
Feb 2021 - Jun 2021 (4 months)
Resolved customer complaints with professionalism and empathy, consistently maintaining a positive brand image. Managed high call volumes while ensuring quality customer interactions and issue resolution.
Technical Customer Support
Utility Warehouse
Jan 2020 - Jan 2021 (1 year)
Provided technical support for hardware and software issues via phone and email. Achieved 90%+ satisfaction ratings through consistent resolution of complex issues.
Customer Sales & Service Associate
Toys 'R' Us
Jul 2015 - Jan 2018 (2 years 6 months)
Delivered high-quality customer service in a busy retail environment. Assisted customers with product selection, returns, and general inquiries.
Education
Degrees, certifications, and relevant coursework
SAE Institute
Bachelor of Arts, Arts
Grade: Hons
Completed a Bachelor of Arts with Honours. Gained foundational knowledge and practical skills relevant to the field of study.
City and Islington College
BTEC Level 3, ICT
Achieved a BTEC Level 3 qualification in Information and Communications Technology. Developed practical skills and theoretical understanding in various ICT domains.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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