Rohail HussainRH
Open to opportunities

Rohail Hussain

@rohailhussain2

Customer service specialist with 8 years of experience in support.

United Kingdom
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a customer-focused and results-driven professional with over 8 years of experience in customer service and sales across both retail and technical environments. My expertise lies in handling high volumes of customer interactions through various channels, including phone, live chat, and email. I pride myself on delivering personalized support and resolving complex issues with professionalism and empathy.

Throughout my career, I have worked in various roles, including Customer Support Executive at Vapour Arms and Campus Support Technician at SAE Institute. I have utilized tools like Salesforce to manage customer interactions and have consistently achieved high satisfaction ratings. My technical knowledge, particularly in troubleshooting hardware and software issues, has allowed me to assist customers effectively and maintain strong relationships that drive repeat business.

Experience

Work history, roles, and key accomplishments

SI

Campus Support Technician

SAE Institute

Jun 2022 - Jan 2023 (7 months)

Provided front-line tech support to students and staff, including Mac and Windows systems. Assisted with AV equipment and creative software tools such as Adobe Suite and Autodesk Maya.

WS

Customer Care Representative

Walthamstow Vape Store

Jun 2021 - Jun 2022 (1 year)

Delivered multichannel customer service via phone, email, and live chat. Assisted with product troubleshooting, returns, and customer onboarding.

TS

Customer Support Executive

The Vape Spot

Feb 2021 - Jun 2021 (4 months)

Resolved customer complaints with professionalism and empathy, consistently maintaining a positive brand image. Managed high call volumes while ensuring quality customer interactions and issue resolution.

UW

Technical Customer Support

Utility Warehouse

Jan 2020 - Jan 2021 (1 year)

Provided technical support for hardware and software issues via phone and email. Achieved 90%+ satisfaction ratings through consistent resolution of complex issues.

Education

Degrees, certifications, and relevant coursework

SI

SAE Institute

Bachelor of Arts, Arts

Grade: Hons

Completed a Bachelor of Arts with Honours. Gained foundational knowledge and practical skills relevant to the field of study.

CC

City and Islington College

BTEC Level 3, ICT

Achieved a BTEC Level 3 qualification in Information and Communications Technology. Developed practical skills and theoretical understanding in various ICT domains.

Tech stack

Software and tools used professionally

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