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Monitrice Lashe

@monitricelashe

Creative technologist at ETHGlobal coordinating event fulfillment and hardware-kit shipments for virtual and in-person events.

United Kingdom

Message

What I'm looking for

I’m looking for purpose-driven work in an environment that fosters agility, transparency, and innovation.

At Toast, I support setup and launch of customers’ branded mobile apps in the Apple App Store and Google Play Store. I also test the product and share feedback on bugs and usability with the product team.

At ETHGlobal, I support virtual and in-person event fulfillment, including registration, platform setup, and AV integration. I coordinate hardware-kit shipments and test systems before launch.

Through my self-employed creative technology and project management work, I founded and ran OhSohFresh, managing procurement, inventory, fulfillment, and nationwide shipping. I’ve also coordinated creative installations and oversaw deployment and testing of workstations for corporate clients.

Experience

Work history, roles, and key accomplishments

Current

Branded Mobile App Specialist

Current

Toast

Jul 2025 - Present (1 year 3 months)

Support setup and launch of new mobile apps for customers in the Apple App Store and Google Play Store. Communicate directly with customers to understand their needs and translate them into designs, and test the product for bugs and usability issues.

Mobile App Support app store Google Play Testing Client Communication

Current

Hackathon Operations & Fulfillment Coordinator

Current

ETHGlobal

May 2021 - Present (5 years 5 months)

Support virtual and in-person event fulfillment, including registration, platform setup, and AV integration. Coordinate order shipments of hardware kits to global participants and test systems pre-launch.

Event Operations Fulfillment Logistics AV Integration Cross Functional Collaboration

Current

Creative Technologist & Freelance Project Manager

Current

Self-Employed

May 2016 - Present (10 years 5 months)

Founded and ran a product-based brand, managing inventory procurement, fulfillment, and nationwide shipping. Managed vendor relationships, logistics, and budgeting for product and tech-based creative installations, and oversaw deployment of 143+ workstations for corporate clients.

Project Management Vendor Management Logistics Budgeting Fulfillment Web Development

Mobile Support Specialist

Player15 Group

Oct 2024 - Mar 2026 (1 year 5 months)

Resolve customer support issues related to mobile app usage, including password resets, store syncing, and account linking. Log bugs and coordinate with development teams for app functionality improvements.

Mobile App Support Troubleshooting Bug Tracking Customer Support

1st Line Technical Support Engineer

Shared Technology Services

Nov 2022 - Mar 2024 (1 year 4 months)

Delivered inbound and outbound tech support to 3,000+ users, managing AD, SCCM, and mobile device provisioning. Wrote internal support documentation to improve support velocity.

Technical Support Active Directory SCCM Mobile Device Management Documentation

Lead Coding Coach

Jam Coding

Oct 2021 - Jul 2022 (9 months)

Mentored instructors and ran coding curriculum, building project workflows and customized training tools. Coordinated and delivered engaging coding programs to diverse student populations.

Coding Education Mentorship Curriculum Development Project Workflow

IT Support / Educational Technologist

Middlesex University

Sep 2018 - Jan 2021 (2 years 4 months)

Supported virtual learning tools such as Moodle and Blackboard, and led tech workshops for faculty and staff. Developed policy-compliant documentation and improved onboarding flows for educators.

IT Support Moodle Blackboard LMS Technical Workshops Documentation

Education

Degrees, certifications, and relevant coursework

Middlesex University

MSc, Creative Technology

Activities and societies: Internship: Mirror to the Moon Project

MSc in Creative Technology with a dissertation on an interactive sensor art installation. Tools included Projection Mapping, Arduino, and Makey-Makey.