Jose Rodriguez
@joserodriguez8
I deliver CRM communications, product releases, and QA validation across customer engagement platforms.
United StatesWhat I'm looking for
At Spirit Airlines, I support CRM-driven guest communications across email, SMS, and loyalty platforms, coordinating marketing, IT, and data teams through campaign setup, testing, release readiness, and production deployment. I also support AI chat and loyalty marketing initiatives while administering SharePoint and improving internal workflows with ShareGate and Power Automate.
I've led QA support for web, mobile, kiosk, and airline systems, managed QA teams, and validated releases across Navitaire SkySpeed. My background also includes business analysis, production support, CRM operations, UAT, and technical recruiting.
Experience
Work history, roles, and key accomplishments
CRM Analyst / Product Owner
Spirit Airlines
Jun 2024 - Present (2 years 2 months)
Supports delivery of CRM-driven guest communications across email, SMS, and loyalty platforms by coordinating with marketing, IT, and data teams. Manages campaign setup, testing, and release readiness, and assists with AI chat and loyalty marketing initiatives.
Education
Degrees, certifications, and relevant coursework
Florida International University
Bachelor of Business Administration, Management Information Systems
Bachelor of Business Administration in Management Information Systems from Florida International University, completed in April 2001.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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