Looking for a job

Joseph Stanley

@josephstanley1

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I resolve remote technical issues providing clear, efficient and effective support.

Ireland

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What I'm looking for

I'm seeking a remote Technical Support, Help Desk or Customer Support role where I can resolve user issues clearly, efficiently and professionally.

At Change Healthcare, I provided remote technical support to hospital staff across Ireland, the UK and Saudi Arabia, diagnosing issues and guiding users through solutions via TeamViewer.

I logged, prioritised, updated and tracked cases in Salesforce, documented troubleshooting outcomes, and escalated unresolved incidents to the appropriate technical teams. I communicated through Microsoft Teams and focused on making technical solutions clear for non-technical users.

I'm a Computer Science graduate specialising in Cybersecurity and Forensics, CompTIA A+ certified, and experienced managing operations, records and competing priorities independently as a self-employed farm owner and manager.

Experience

Work history, roles, and key accomplishments

Beef Farm Owner and Manager

Self-Employed

Jan 2023 - Feb 2026 (3 years 1 month)

Managed daily operations, schedules, records, and competing priorities independently. Coordinated with suppliers, contractors, and veterinary professionals to resolve operational issues.

Operations Management Record keeping Problem Solving Time Management

Technical Support Engineer Intern

Change Healthcare

Feb 2022 - Aug 2022 (6 months)

Provided remote technical support to hospital staff across Ireland, the UK and Saudi Arabia. Logged and tracked support cases in Salesforce, used TeamViewer for remote diagnostics, and communicated solutions via Microsoft Teams.

Salesforce TeamViewer Microsoft Teams Remote Technical Support Case Management