Sean User

As a seasoned Technical Support Engineer and AV technician, I have honed my skills in providing top-notch support and resolving hardware and software issues on-site and remotely. With a passion for technology, I excel in improving productivity and increasing overall reliability. My expertise in help desk and technical support, coupled with my proficiency in Microsoft 365 and other technical tools, enables me to deliver exceptional customer service.

Throughout my career, I have demonstrated my ability to work effectively in fast-paced environments, prioritizing tickets and resolving user issues proactively. My experience in employee on-boarding and off-boarding, as well as creating and publishing knowledge-base documentation, has allowed me to make significant contributions to my previous organizations.

In addition to my technical expertise, I possess excellent communication and leadership skills, having led support customer liaison for an e-commerce shop and supervised the work of trainee technicians. I am confident in my ability to make a positive impact in any organization.