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I've supported more than 3,700 enterprise users in the HSE environment at PFH Technology, providing first-line technical support and systems administration across hardware, software, and network issues.

I manage high-volume service desk work, handling 30–40 calls daily and resolving over 4,000 tickets through ServiceNow. My work includes Active Directory provisioning and permissions, Microsoft 365 support, VPN troubleshooting, and endpoint management with Ivanti and Citrix.

I also contribute to secure operations through email verification, phishing identification, and threat scanning, escalating complex incidents with detailed diagnostics to infrastructure and security teams.

Before IT, I built strong communication and target-driven skills as a Sales Representative, generating approximately 437 charitable contributions through independent door-to-door fundraising across Cork.