Joseph Owoade

I’m a dynamic, customer-oriented professional with over two years of hands-on experience in client relationship management, service delivery, and administrative support. I’m trained in customer service and aviation/customer service practices, including Cabin Crew Ab-Initio from Landover Aviation Business School.

In my role as a Credit Officer at Grolatech Credit Limited, I managed inbound and outbound calls to handle loan-related inquiries, educate customers on repayment procedures, and resolve payment discrepancies with empathy while upholding company policies. I also negotiated structured repayment plans and documented customer interactions using corporate CRM and internal record-keeping systems.

Earlier, as a Warehouse Assistant at Elizade Autoland (JAC Motors), I maintained accurate inventory records using Microsoft Excel, performed daily physical stock counts, and prepared formal warehouse reports. I bring strong complaint handling, de-escalation, and cross-functional collaboration, and I’m passionate about delivering exceptional customer experiences while contributing to organizational growth.