Michael Makolo
@michaelmakolo
Experienced operations and credit professional skilled in financial services and administration.
NigeriaWhat I'm looking for
I am an operations and credit professional with experience leading branch and cluster teams across financial services and microfinance. I have managed client registration, KYC, loan appraisal, disbursement and repayment processes, and supervised credit officers to ensure timely delivery and compliance.
My background includes administrative and media roles where I supported office operations, cinematography and non-linear editing, and customer service at a major telecom call centre. I combine strong team management, POS deployment and troubleshooting skills with hands-on experience in equipment monitoring and basic solar system installation.
I am committed to delivering efficient service, improving client outcomes, and continuously developing practical skills in operations, customer service and field financial services to drive organizational goals.
Experience
Work history, roles, and key accomplishments
Branch Head
Grooming People for Better Livelihood Centre
Nov 2023 - Present (2 years 1 month)
Manage branch operations including client registration/KYC, oversee loan disbursement and repayment processes, and supervise credit officers to ensure timely loan delivery and collections.
Credit Officer
Grooming People for Better Livelihood Centre
Jan 2021 - Nov 2023 (2 years 10 months)
Conducted client registration and appraisal, executed KYC processes, disbursed loans and managed repayment tracking to maintain portfolio health.
Cluster Head (North East)
Mobile Pouch Ltd
Jan 2017 - Jan 2020 (3 years)
Led delivery of financial services across under-banked North East regions, deployed POS devices to agents and managed regional administrative operations.
Administrative Officer
Media Insight Communication Services Ltd.
Jan 2015 - Dec 2016 (1 year 11 months)
Handled administrative duties and supported cinematography and non-linear video editing to deliver media projects on schedule.
Call Centre Agent
Chams Plc
Jan 2013 - Dec 2014 (1 year 11 months)
Handled outbound customer calls at MTN call centre to resolve customer issues and improve service satisfaction.
Education
Degrees, certifications, and relevant coursework
MTModibbo Adama University of Technology
Master of Science, Environmental Management
Pursuing Master of Science in Environmental Management.
KUKogi State University
Bachelor of Science, Geography and Planning
Completed Bachelor of Science in Geography and Planning, graduated in 2010.
Our Lady of Schools Anyigba
Senior Secondary School Certificate, Secondary Education
Completed Senior Secondary School Certificate (SSCE) in 2001.
First School Anyigba
First School Leaving Certificate, Primary Education
Completed First School Leaving Certificate (FSLC) in 1994.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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