Open to opportunities

Joseph Ofosu Agyemang

@josephofosuagyemang

Message

Sales and customer service representative with a focus on satisfaction.

Canada

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and community engagement.

I am a dedicated Sales and Customer Service Representative with over 2 years of experience in resolving issues, boosting customer satisfaction, and driving sales. My ability to communicate effectively and build rapport has allowed me to excel in my roles, achieving a 95% first-call resolution rate for customer inquiries at Canada Post. I take pride in my attention to detail and my commitment to maintaining accurate records, which has directly contributed to increased sales and customer loyalty.

In my previous role as a Door to Door Sales Representative, I successfully secured new leads and developed tailored sales strategies that resulted in a 2% growth in leads over just two months. My experience also includes project management for community outreach events, where I coordinated logistics and marketing strategies to engage underserved communities. I am passionate about using my skills to make a positive impact and drive results for my team and organization.

Experience

Work history, roles, and key accomplishments

Project Manager Help and Event Support

Canadian Association for Blacks Health and Safety

Jan 2024 - Present (1 year 6 months)

Supported over three community outreach events, managing logistics and coordination effectively. Contributed to the planning and execution of marketing strategies targeting underserved Black communities, strengthening internal communications and increasing local engagement.

Project Management Event Coordination Logistics Marketing Strategy Community Outreach Internal Communications

Postal Clerk and Customer Service Representative

Canada Post

Jan 2022 - Present (3 years 6 months)

Successfully resolved 95% of customer issues on the first call and strategically directed phone inquiries to boost store visits, resulting in a 7% increase in sales. Operated mail processing equipment and POS systems, ensuring proper mail management and exceeding customer satisfaction metrics.

Customer Service Sales Team Collaboration Communication Conflict Resolution

Door to Door Sales Representative

Firefly Solar

Secured new leads through relationship-building, contributing to a 2% growth in leads over two months. Developed tailored pitches and sales strategies, significantly increasing client engagement.

Sales Lead Generation Relationship Building Sales Strategy Client Engagement Communication Pitch

Education

Degrees, certifications, and relevant coursework

Northern Alberta Institute of Technology (NAIT)

Diploma, Architectural Technology

Studied Architectural Technology, gaining knowledge in building design, construction methods, and sustainable practices. Developed skills in drafting, project management, and architectural software.

Holy Trinity Catholic High School

High School Diploma, General Studies

Completed high school education, focusing on core academic subjects. Developed foundational knowledge and skills essential for further education and career development.