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Joseph Netherland

@josephnetherland

Operations leader specializing in high-volume workflow stabilization and regulatory compliance in government and federal contracting.

United States

Message

What I'm looking for

Seeking remote opportunities in Operations, Compliance, Quality Assurance, or Program Management. I value precision, accountability, and process reliability in regulated environments.

I specialize in stabilizing high-volume operations by identifying systemic gaps, implementing structured SOPs, and ensuring rigorous data integrity. My career includes managing 7,500+ Medicaid cases with 98%+ audit accuracy, recovering a stalled $650K federal contract through compliance remediation, and reducing operational rework by 20% through workflow improvement. I use Excel, SQL, and Python to improve validation, data integrity, and workflow consistency in regulated environments.

Experience

Work history, roles, and key accomplishments

ELIGIBILITY ANALYST

IDR, Inc

Jan 2024 - Oct 2024 (9 months)

• Processed 7,500+ Medicaid cases in IES with 98%+ audit accuracy.
• Supported Deloitte’s Surge Support Team during high-volume backlog spikes.
• Used Excel validation trackers to improve consistency and reduce errors.
• Managed heavy caseloads under strict productivity and compliance benchmarks.
• Provided onboarding guidance and process documentation for contract staff.

Compliance Quality Assurance Regulatory Compliance Medicaid Eligibility Data Analysis Documentation Integrated Eligibility Systems (IES)Process Improvement Remote Remote

OPERATIONS MANAGER

Akagi Builders and Painters

Jun 2017 - Dec 2020 (3 years 6 months)

• Recovered a stalled $650K federal contract through OSHA and military compliance remediation.
• Centralized project reporting in Office 365 to reduce version control issues.
• Standardized tracking templates to ensure accurate, error-free contract submissions.
• Served as on-site Safety Officer; enforced OSHA standards with zero incidents.

Process Improvement Documentation Regulatory Compliance (OSHA Regulatory Compliance Office 365 Microsoft Office 365 Safety Compliance SOP Development Hybrid

ELIGIBILITY ANALYST

State of Hawaii Dept. of Human Services

Jul 2002 - Jul 2017 (15 years)

• Appointed as SME and Lead; trained staff on complex cases and high-risk scenarios.
• Managed regional caseloads involving complex financial/medical eligibility (SNAP, TANF, Medicaid).
• Maintained audit-ready documentation for internal and external reviews in a regulated environment.
• Ensured HIPAA compliance and risk mitigation across state and federal determinations.

HIPAA Validation Documentation SNAP Benefits Medicaid Eligibility Regulatory Compliance Compliance Process Improvement

Current

OPERATIONS MANAGER

Current

Elite Empire Entertainment

Nov 2002 - Present (23 years 7 months)

• Manage contracts, scheduling, and end-to-end workflow coordination for all operations.
• Improved workflow logic to reduce manual rework cycles by 20%.
• Developed SOPs and structured process documentation to standardize recurring workflows.
• Oversee the full delivery lifecycle from initial setup through final completion.