Open to opportunities

Joseph Netherland

@josephnetherland

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Remote QA & Data Ops | Clean data, workflow logic, and audit-ready results across complex systems

United States

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What I'm looking for

Looking for a fully remote role in data quality, validation, or workflow optimization. Prefer async, structured environments focused on internal accuracy, not sales or client work. Open to contract or full-time roles that value documentation, clean data, and systems thinking.

I help remote teams reduce risk, validate inputs, and clean up complex workflows. With deep experience in eligibility systems, compliance reviews, and quality assurance, I’ve maintained 98%+ accuracy across thousands of Medicaid, SNAP, and TANF records. I’ve supported documentation, peer training, and backend QA for public sector programs and federal contracts.

Now I’m building real tools — not just case notes. I'm using Python, SQL, and Advanced Excel to automate data validation, streamline audit prep, and generate cleaner, more reliable reporting outputs. I’ve developed internal SOP generators, CSV validation scripts, and hybrid Excel/Python tools to track case logic and reduce manual work.

My focus: structured data, fast feedback loops, and tools that make real decisions easier.

Currently open to remote roles in:
• Data Quality / QA
• Operational Reporting
• Compliance Support
• Public Sector Data Analysis
• Internal Tooling or SOP Automation

I'm based in Hawai‘i, work async, and thrive in remote, logic-driven environments. Available across all U.S. time zones.

Experience

Work history, roles, and key accomplishments

ELIGIBILITY ANALYST

Deloitte

Dec 2023 - Sep 2024 (9 months)

*Deployed to Deloitte Surge Support Team via IDR, Inc. – Alpharetta, GA
• Audited 35+ Medicaid records daily in IES and Excel, maintaining 98%+ compliance
• Built Excel tracker to organize reviews and sustain high QA scores
• Created SharePoint links to help peers access key policies faster
• Trained ~5 peers bi-monthly with custom guides to cut errors and improve onboarding

Compliance Quality Assurance Regulatory Compliance Medicaid Eligibility Data Analysis Documentation Mentoring Integrated Eligibility Systems (IES)Training Remote Support Process Improvement Workflow Optimization Data Entry

OPERATIONS MANAGER

Akagi Builders and Painters

Jun 2017 - Nov 2020 (3 years 5 months)

• Led 5-person crew and served as Safety Officer, using Toolbox Talk to maintain zero incidents and ensure team safety
• Trained 4 staff on Office 365 and Windows tools, improving communication, efficiency, and documentation consistency
• Rebuilt a 6-month stalled proposal from scratch in 3 weeks, winning a $650K contract by meeting federal guidelines

Enforcement Proposal Writing Workflow Optimization Process Improvement Project Coordination Technical Workflow Optimization Technical Support Documentation

ELIGIBILITY ANALYST

State of Hawaii, Human Services

Jun 2002 - Jun 2017 (15 years)

• Managed 450+ SNAP, TANF, and Medicaid cases in HAWI with accurate eligibility decisions and policy compliance
• Promoted to Tier-III position and mentored staff, reducing case errors and improving processing turnaround
• Ensured 98%+ documentation accuracy under HIPAA standards using Excel, QA protocols, and validation checks

TANF HIPAA Validation Mentoring Documentation SNAP Benefits Medicaid Eligibility Data Analysis Data Entry Regulatory Compliance Compliance Process Improvement

RESERVATIONS AGENT

Hawaiian Airlines

Dec 1998 - Nov 2001 (2 years 11 months)

• Scored 100% on SABRE exam (2nd in company history) and upheld accuracy in high-volume reservations
• Served as J2 lead, training new agents and supporting quality assurance in a fast-paced call center
• Co-developed Customer Advocate program with Senior Director to improve customer issue resolution process

Sabre Quality Data Entry Call Center Operations Process Improvement Training Mentoring Workflow Optimization Data Analysis Documentation

TECHNICAL SUPPORT REPRESENTATIVE

EarthLink

Dec 1996 - Dec 1998 (2 years)

• Created SOPs and support guides for new hires while resolving Tier 1 tech issues across multiple systems
• Resolved Tier 1 issues with 98% first-call resolution rate in a high-volume call center

Technical Support Documentation Call Center Operations Remote Support Workflow Optimization Technical Workflow Optimization Training

IT SUPPORT TECHNICIAN

CompUSA

Dec 1993 - Dec 1996 (3 years)

• Diagnosed PC issues and trained junior techs on standard troubleshooting workflows
• Advised customers on tech purchases, earning SPIFF awards for high-value recommendations

Troubleshooting Technical Referral Technical Support Documentation