Joseph Lewis

I am a highly adaptable and customer-centric professional with a proven track record in leadership, client relations, and operational management. Currently, I excel as a Senior Customer Support Specialist, where I leverage my technical proficiency to enhance customer experiences and drive efficiency. My dedication to delivering best-in-class support has consistently contributed to customer satisfaction and retention.

In my role as Foreman & Sr. Customer Retention Manager at Houston Flood Mitigators, I provided first-line support and served as the primary liaison for critical stakeholders. I developed and implemented standard operating procedures for field operations, ensuring consistency and quality of service. My ability to employ advanced diagnostics and technical problem-solving has led to successful project completions, while my management of team performance has contributed to operational efficiencies.

Additionally, as a Geneticist & Mycologist at Root Rerouters, I collaborated with external partners to translate complex scientific findings into practical solutions. I spearheaded educational initiatives and designed systematic field trials to assess product efficacy, showcasing my strong attention to detail and organizational skills. I am committed to continuous improvement and aligning my work with data-driven results.