JC Hernandez
@jchernandez
Strategic operations and innovation leader driving enterprise optimization and measurable program growth.
United StatesWhat I'm looking for
I am a visionary, data-driven leader with 20+ years delivering transformation across federal, military, and private sectors, including USMC service and enterprise roles at DOL, FDA, FAA, USAF. I specialize in translating strategic goals into measurable KPIs and sustainable implementation plans.
My career highlights include launching ISO-compliant QMS programs, achieving 100% certification, driving 200%+ growth in strategic partnerships, cutting costs by 15%, and improving operational efficiency by 23%. I hold an MBA, BS in Computer Science, Lean Six Sigma Black Belt (USN AIRSpeed), CQIA (ASQ), and project management credentials.
I build high-performance cultures and lead complex, multi-million-dollar portfolios to on-time, on-budget delivery while improving stakeholder satisfaction and program outcomes through cross-functional collaboration and data-informed decision making.
Experience
Work history, roles, and key accomplishments
Agency Lead, Strategic Innovation
Department of Labor
Jan 2022 - Jan 2025 (3 years)
Led an enterprise strategic innovation program that cut costs by 15%, expanded program reach to 50,000+ beneficiaries, and boosted operational efficiency by 23% while reducing cycle times by 19 days.
FASenior Advisor
Food and Drug Administration
Jan 2018 - Jan 2022 (4 years)
Led executive and workforce engagement to increase program participation by 40%, implemented the Office of Generic Drugs' ISO-compliant QMS achieving 100% certification, and improved outcomes and ROI by 10% and 18% respectively.
FAChief Operating Officer
Federal Aviation Administration
Jan 2017 - Jan 2018 (1 year)
Oversaw regional mission-critical operations achieving 97.5% readiness, led multi-million-dollar project portfolios with a 97%+ on-time/on-budget delivery rate, and improved client satisfaction by 30%.
Quality & Risk Manager
United States Air Force
Jan 2010 - Jan 2017 (7 years)
Implemented QMS and audit improvements that reduced downtime by 20%, retained 95% of staff through training and mentorship, and led recognized process improvement initiatives across the organization.
Education
Degrees, certifications, and relevant coursework
Coursera / Google
Google Data Analytics Certificate, Data Analytics
Completed the Google Data Analytics professional certificate covering data analysis, visualization, and data-driven decision making.
DUDuke University
Master Certificate in Project Management, Project Management
Completed a Master Certificate in Project Management covering project planning, execution, and governance best practices.
AAAmerican Society for Quality (ASQ)
Certified Quality Improvement Associate (CQIA), Quality Improvement
Attained the Certified Quality Improvement Associate (CQIA) credential to demonstrate foundational quality improvement knowledge.
KMKeller Graduate School of Management
Master of Business Administration, Information Systems Management
Completed an MBA focused on Information Systems Management, emphasizing technology-enabled business strategy and operational improvement.
DUDeVry University
Bachelor of Science, Computer Science
Earned a Bachelor of Science in Computer Science with coursework in programming, systems, and IT fundamentals.
U.S. Navy AIRSpeed
Lean Six Sigma Black Belt, Lean Six Sigma
Completed Lean Six Sigma Black Belt training through the U.S. Navy AIRSpeed program to lead process improvement initiatives.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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