Open to opportunities

Joseph Johnson

@josephjohnson4

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Licensed insurance professional specializing in property claims, risk evaluation, and loss prevention.

Zimbabwe

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What I'm looking for

I’m looking for a role where I can lead property-loss improvements end-to-end—combining claims investigation, risk evaluation, and coverage reviews—to reduce frequency and severity, deliver clear recommendations, and collaborate closely with underwriting, legal, and vendors.

I’m a licensed insurance professional and technical resource who improves loss outcomes through property claims investigation, risk evaluation, and coverage reviews. In my current role at JBJ Insurance Consulting, I conduct onsite and remote inspections, perform exposure assessments for multiple carriers, and provide actionable recommendations to reduce potential losses.

Previously, I served as a Senior Claims Specialist at USAA, where I investigated property and liability claims, validated accuracy, and identified potential fraud—partnering with underwriting, legal, and vendors to recommend corrective actions and reduce claim frequency and severity. Earlier at State Farm, I managed homeowner property claims including fire and complex losses, led claims resolution for my division, exceeded claim closure goals by 64%, improved first-call resolution by 25%, and mitigated claim costs through vendor partnerships and quality replacement management. My CPCU and SCLA designations, along with field underwriting experience and tools like Xactimate, support my solution-oriented, trusted recommendations across coverage adequacy and loss prevention.

Experience

Work history, roles, and key accomplishments

Current

General Manager / Claims Specialist

Current

JBJ Insurance Consulting

Nov 2023 - Present (2 years 5 months)

Conduct coverage reviews, onsite/remote inspections, and exposure assessments for multiple carriers, identifying risk gaps and recommending loss-prevention actions. Serve as a technical resource to improve coverage adequacy and reduce potential losses through early issue detection.

Underwriting Support Inspections Exposure Assessments Loss Prevention Coverage Client Services Fraud Aware Recommendations Actionable Recommendations

Senior Claims Specialist

USAA

May 2024 - Jun 2025 (1 year 1 month)

Investigate property and liability claims by validating accuracy and identifying potential fraud. Partner with underwriting, legal, and vendors to recommend corrective actions and increase first-contact resolution by 35%, improving claim-cycle efficiency and loss outcomes.

Claims Investigation Fraud Detection Underwriting Vendor Management First Contact Resolutions

Claims Specialist – Fire Team

State Farm

Jan 2022 - Nov 2023 (1 year 10 months)

Manage homeowner property claims, including fire and complex losses, leading resolution to exceed claim-closure goals by 64%. Improve first-call resolution by 25% by partnering with vendors and managing quality replacement activities to mitigate claim costs.

Property Loss Claims Complex Claims Call Resolution Loss Management

Account / Sales Specialist

State Farm

Mar 2016 - Jan 2022 (5 years 10 months)

Build and manage client relationships by reviewing submissions and applying frontline underwriting best practices. Streamline documentation and optimize claims processes to drive revenue growth, while training and mentoring new team members to support daily operations.

Client Relationship Management Underwriting Practices Account Management Sales Support Claims Processing Mentoring Revenue Growth Support Operational Support