Bianacca Miller
@bianaccamiller
I investigate insurance fraud and lead training to deliver accurate, compliant claims outcomes.
ZimbabweWhat I'm looking for
I’m a highly experienced SIU Specialist Tier 2/3 and Trainer at State Farm Insurance, conducting full-scale investigations of suspected insurance fraud, including complex multi-claim cases. I review documents, take recorded statements, conduct witness interviews, coordinate forensics, and perform Examinations Under Oath (EUOs) to support defensible outcomes.
I also serve as a liaison between SIU and Claims teams, proactively identifying questionable activity and compliance risks while developing and maintaining state fraud compliance plans. I prepare sworn affidavits and testify in court proceedings, and I mentor and train less experienced investigators to strengthen capability and consistency.
Before SIU, I managed high-volume injury claims from inception through resolution, paid MPC/PIP claims, and coordinated with insureds, attorneys, and medical providers. Earlier roles included leading and training a team of 10+ lending professionals and processing loans to underwriting-ready status, giving me a strong foundation in customer impact, compliance, and process improvement.
Experience
Work history, roles, and key accomplishments
Conducts full-scale investigations of suspected insurance fraud, including complex multi-claim cases. Prepares sworn affidavits and testifies in court, and serves as a liaison for SIU fraud awareness and training.
Manages third-party bodily injury claims from inception through resolution, including damages/injury investigation. Determines coverage and administers MPC/PIP claims while coordinating with insureds, attorneys, and medical providers.
Reviews and processes loan files to ensure readiness for closing, including documentation accuracy and compliance. Submits loans to underwriting, clears conditions, and prepares Closing Disclosures and Loan Estimates.
Lending Supervisor / Trainer
Movement Mortgage
Jul 2017 - Sep 2020 (3 years 2 months)
Supervises and coaches a team of 10+ lending professionals, including hiring, onboarding, performance management, corrective action, and termination decisions. Develops call center QA standards and delivers onboarding training for new hires.
Processes Conventional and FHA loans and supports underwriting submissions by reviewing applications for completeness and compliance. Coordinates with third-party vendors for title and insurance and assists with closing and funding workflows.
Handles high-volume inbound customer service calls and provides product and service information. Assists with data entry, scheduling, document preparation, and updating customer profiles for accurate communications.
QA Control Manager / Trainer
Shutterfly
Jan 2014 - Feb 2015 (1 year 1 month)
Monitors and evaluates customer service calls for quality and compliance. Analyzes QA data, identifies performance gaps, and provides coaching and corrective action recommendations to improve customer satisfaction.
Technical Support Specialist
Volt
Mar 2012 - Dec 2013 (1 year 9 months)
Provides software and hardware troubleshooting support, including system diagnostics and issue resolution. Maintains detailed records of technical issues and outcomes.
Education
Degrees, certifications, and relevant coursework
Northern Arizona University
Bachelor of Arts, Psychology
Activities and societies: Minor: Criminal Justice Studies.
Pursuing a Bachelor of Arts in Psychology with an expected graduation of December 2026. Includes a minor in Criminal Justice Studies.
Yavapai College
Associate of Applied Science, Paralegal Studies
Earned an Associate of Applied Science in Paralegal studies. Completed the program in May 2022.
College of America
GED, General Education Development (GED)
Completed a GED program in September 2013.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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