Savannah Begishie
@savannahbegishie
Customer Account and claims professional transitioning into underwriting through rigorous risk analysis.
What I'm looking for
I’m a detail-oriented and analytical professional with a strong foundation in risk assessment, data analytics, and compliance, and I’m aiming to transition into an Underwriting role. I bring an investigative mindset to accurately evaluate risk, identify operational anomalies, and protect organizational profit margins.
At C.H. Robinson, I managed a $3 million logistics portfolio while mentoring team members on specialized account protocols to ensure operational excellence and service consistency. I cultivated strategic partnerships with key clients and warehouse facilities to achieve strict SLA compliance and long-term retention, and I engineered Standard Operating Procedures that integrated AI into core order management workflows—accelerating load activation and expanding carrier capacity.
I also administered complex cargo claims through thorough oversight to mitigate financial risks and accelerate resolution. As a primary liaison during supply chain disruptions, I negotiated with carriers to protect account integrity and secure favorable transit results, while proactively identifying and resolving Intermodal and Truckload accessorial fees to preserve organizational profit margins.
Previously at GEICO’s Claims Department, I served as a key member of the Special Investigations Unit (SIU), conducting detailed analysis of complex transaction data to uncover patterns, identify anomalies, and investigate potential fraudulent activity. I completed quality investigations by obtaining recorded statements and gathering supporting documentation, and I managed 200+ claims with an average 90% quality accuracy—collaborating with cross-functional teams, law enforcement, and law offices to mitigate risk.
Experience
Work history, roles, and key accomplishments
Customer Account Specialist
C.H. Robinson
May 2023 - Jun 2026 (3 years 1 month)
Managed a $3 million logistics portfolio while mentoring team members on specialized account protocols to ensure operational excellence and SLA compliance. Engineered SOPs that integrated AI into order management workflows and led cargo claims oversight to mitigate financial risk.
Telephone Claims Representative I
GEICO
Mar 2022 - Dec 2022 (9 months)
Conducted phone and recorded-statement investigations, gathering documentation (e.g., police/forensic reports and scene/vehicle photos) to determine liability and damages. Served as an SIU team member analyzing complex transaction data to identify anomalies and potential fraud, managing 200+ claims and negotiating settlements within authority.
Customer Service Representative
GEICO
Jul 2017 - Feb 2022 (4 years 7 months)
Handled high-volume inbound calls, including first notice of loss reports and general inquiries. Verified customer information to comply with privacy and security standards and reviewed policy coverage based on loss facts and claim investigation details.
Education
Degrees, certifications, and relevant coursework
Embry-Riddle Aeronautical University
Bachelor of Science, Global Security and Intelligence Studies
Earned a Bachelor of Science in Global Security and Intelligence Studies with a minor in Defense Studies. Completed coursework including Business Calculus, Unmanned Sensing Systems, Counterintelligence, Intelligence & Surveillance Law, Imagery Analysis, and Intelligence Writing.
Availability
Location
Authorized to work in
Job categories
Skills
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