Kevy Keyz
@kevykeyz
Data analysis professional with 5+ years blending analytics, customer experience, and operations.
What I'm looking for
I am a detail-oriented data analysis associate with over five years' experience delivering accurate data collection, cleaning, visualization, and database management to support business decision-making. I pair strong statistical knowledge and technical aptitude with excellent communication and problem-solving skills to troubleshoot discrepancies and provide clear, actionable insights for cross-functional teams.
Previously I served customers and managed online tasks in fast-paced environments, developing customer service policies, analyzing feedback, and maintaining dashboards to ensure up-to-date information and improved customer experiences. I take a proactive approach to accuracy and reliability, supporting stakeholders with data-driven recommendations that enhance operations and drive measurable improvements.
Experience
Work history, roles, and key accomplishments
Data Analysis Associate
Ignite Power Services
Jan 2019 - Jan 2025 (6 years)
Collected, cleaned, and analyzed datasets to identify trends and produce reports and visualizations that informed business decisions; maintained databases and dashboards to ensure data accuracy and timeliness.
Customer Experience Officer
Stearns Lending
Jan 2017 - Jan 2019 (2 years)
Served as primary customer contact handling inquiries and complaints, implemented service policies, and analyzed customer feedback to improve satisfaction and operational processes.
Education
Degrees, certifications, and relevant coursework
Green Mountain College
Associate of Science, Integrative Studies
2017 - 2019
Associate of Science in Integrative Studies completed at Green Mountain College from 2017 to 2019, focused on communication and customer experience skills.
Mount Kenya University
Bachelor in Business Management, Business Management
Bachelor in Business Management focused on customer experience and service operations.
Stearns Lending
Customer Experience Officer, Communication
Customer Experience Officer (training/qualification) related to communication and customer service.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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