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@josephhaney
I am an experienced operations and project leader in healthcare and transportation.
I am a seasoned operations and project leader with deep experience across healthcare IT, clinical programs, and transportation operations. I combine hands-on technical knowledge with executive-level operational leadership to drive safety, compliance, and measurable performance improvements.
At Hart to Heart Transportation Services I led operations improvements that increased out-of-gate on‑time performance to 93% and grew tour coverage by 40% (from 40 to an average 56). I diagnosed performance-data issues for major contracts, implemented driver-safety monitoring with Samsara and pivot tables, and established safety controls and audit processes for fleet and tablet usage.
In project leadership roles I managed teams of project managers, operations specialists, and technical writers, standardized project kickoffs and closeouts, and introduced resource and risk monitoring—including Smartsheet and JIRA integrations and company-wide resource management. My background includes integrations leadership, enterprise ETL/HL7 work, and implementations across clinical and research environments.
I lead by coaching supervisors, resolving performance issues, and partnering with senior leaders on compliance, risk, and budget decisions. I am pragmatic, metrics-driven, and focused on building processes and teams that sustain operational excellence and client satisfaction.
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Work history, roles, and key accomplishments
Hart to Heart Transportation Services
Jan 2025 - Present (10 months)
As COO, led operations including oversight of Philadelphia SEPTA operations, implemented safety controls and operational processes that remedied critical safety issues and improved operational KPIs across sites.
Hart to Heart Transportation Services
Sep 2024 - Dec 2024 (3 months)
Diagnosed performance-data issues and implemented driver safety monitoring via Samsara and tablet audits, raising out-of-gate on-time performance to 93% and increasing tour coverage by 40% (40 to avg 56).
QuartzBio
Mar 2023 - Sep 2024 (1 year 6 months)
Managed a team of project managers and specialists, implemented standardized project kick-off/monitoring/closeout processes and SOPs, and introduced an education program to improve delivery governance for SaaS implementations.
QuartzBio
Feb 2022 - Mar 2023 (1 year 1 month)
Oversaw project operations, developed templates, standards and KPIs to optimize project lifecycle delivery, and supervised project managers to ensure consistent reporting and compliance.
Welldoc, Inc.
May 2021 - Feb 2022 (9 months)
Implemented a Smartsheet-based PMO foundation, integrated JIRA to reduce documentation overhead, and launched company-wide resource management to improve project visibility and allocation.
BioFortis
Mar 2020 - May 2021 (1 year 2 months)
Managed cross-functional IT projects, delivering timelines, financial reporting and vendor coordination to ensure projects met scope, budget and quality targets.
CRISP
Jan 2019 - Mar 2020 (1 year 2 months)
Led integrations team responsible for 1,500 interfaces and 800 API connections, defined processes for requests and monitoring, and improved data availability and integration quality.
University of Maryland Upper Chesapeake Health System
Jun 2014 - Jan 2019 (4 years 7 months)
Managed oncology information system projects including selection, customization, integration and testing of clinical systems to improve workflows, billing reconciliation and decision support implementations.
University of Maryland Upper Chesapeake Health System
Sep 2012 - Jun 2014 (1 year 9 months)
Assessed, implemented and educated staff on outpatient oncology systems, led upgrades and supported system adoption to improve clinical workflows and data accuracy.
Johns Hopkins Hospital
Jul 2011 - Sep 2012 (1 year 2 months)
Developed and implemented projects for utilization and clinical resource management, overseeing ETL and reporting initiatives to meet quality and timeline targets.
Johns Hopkins Hospital
Jun 2009 - Jul 2011 (2 years 1 month)
Led major ED system upgrades and automated report distribution using Cognos and SharePoint, and provided 24/7 post-go-live EMR support to ensure stable operations.
Johns Hopkins Hospital
Jun 2007 - Jun 2009 (2 years)
Completed integration testing and go-live of hospital-wide barcode point-of-care system and implemented interfaces for nutrition and billing, including disaster recovery testing.
Degrees, certifications, and relevant coursework
Project Management Training, Project Management
2015 -
Completed a 17-week Project Management training course covering PMBOK concepts.
Master of Business Administration, Medical Services Management
2011 - 2014
Master of Business Administration with a focus in Medical Services Management completed from 2011 to 2014.
Certificate, Medical Services Management
2011 -
Earned a Certificate in Medical Services Management (Spring 2011).
Bachelor of Science, Biology
1986 - 1991
Bachelor of Science in Biology completed between 1986 and 1991.
Software and tools used professionally
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