Open to opportunities

Joseph Haney

@josephhaney

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I am an experienced operations and project leader in healthcare and transportation.

United States

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What I'm looking for

I am seeking senior operational or program leadership roles in healthcare or transportation where I can improve safety, operational KPIs, process controls, and coach teams to sustained performance.

I am a seasoned operations and project leader with deep experience across healthcare IT, clinical programs, and transportation operations. I combine hands-on technical knowledge with executive-level operational leadership to drive safety, compliance, and measurable performance improvements.

At Hart to Heart Transportation Services I led operations improvements that increased out-of-gate on‑time performance to 93% and grew tour coverage by 40% (from 40 to an average 56). I diagnosed performance-data issues for major contracts, implemented driver-safety monitoring with Samsara and pivot tables, and established safety controls and audit processes for fleet and tablet usage.

In project leadership roles I managed teams of project managers, operations specialists, and technical writers, standardized project kickoffs and closeouts, and introduced resource and risk monitoring—including Smartsheet and JIRA integrations and company-wide resource management. My background includes integrations leadership, enterprise ETL/HL7 work, and implementations across clinical and research environments.

I lead by coaching supervisors, resolving performance issues, and partnering with senior leaders on compliance, risk, and budget decisions. I am pragmatic, metrics-driven, and focused on building processes and teams that sustain operational excellence and client satisfaction.

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Experience

Work history, roles, and key accomplishments

Current

Chief Operating Officer

Current

Hart to Heart Transportation Services

Jan 2025 - Present (10 months)

As COO, led operations including oversight of Philadelphia SEPTA operations, implemented safety controls and operational processes that remedied critical safety issues and improved operational KPIs across sites.

Operational Leadership Fleet Management Risk Management Regulatory Compliance Stakeholder Management Process Design Change Management

Senior Director, Operations

Hart to Heart Transportation Services

Sep 2024 - Dec 2024 (3 months)

Diagnosed performance-data issues and implemented driver safety monitoring via Samsara and tablet audits, raising out-of-gate on-time performance to 93% and increasing tour coverage by 40% (40 to avg 56).

Operations Management Process Improvement Workforce Planning

Director, Project Management

QuartzBio

Mar 2023 - Sep 2024 (1 year 6 months)

Managed a team of project managers and specialists, implemented standardized project kick-off/monitoring/closeout processes and SOPs, and introduced an education program to improve delivery governance for SaaS implementations.

Project Management SaaS Implementation SOP Development Team Leadership

Associate Director, Project Operations

QuartzBio

Feb 2022 - Mar 2023 (1 year 1 month)

Oversaw project operations, developed templates, standards and KPIs to optimize project lifecycle delivery, and supervised project managers to ensure consistent reporting and compliance.

Templates KPIs Process Improvement Team Management

Director, Project Management

Welldoc, Inc.

May 2021 - Feb 2022 (9 months)

Implemented a Smartsheet-based PMO foundation, integrated JIRA to reduce documentation overhead, and launched company-wide resource management to improve project visibility and allocation.

Smartsheet Jira Resource Management PMO

Senior IT Project Manager

BioFortis

Mar 2020 - May 2021 (1 year 2 months)

Managed cross-functional IT projects, delivering timelines, financial reporting and vendor coordination to ensure projects met scope, budget and quality targets.

IT Project Management Financial Reporting Vendor Management Risk Mitigation

Integrations Team Lead

CRISP

Jan 2019 - Mar 2020 (1 year 2 months)

Led integrations team responsible for 1,500 interfaces and 800 API connections, defined processes for requests and monitoring, and improved data availability and integration quality.

Interfaces HL7 API Management Troubleshooting

Project Manager, Oncology IS

University of Maryland Upper Chesapeake Health System

Jun 2014 - Jan 2019 (4 years 7 months)

Managed oncology information system projects including selection, customization, integration and testing of clinical systems to improve workflows, billing reconciliation and decision support implementations.

Testing Change Management HIE Training

Clinical Systems Specialist

University of Maryland Upper Chesapeake Health System

Sep 2012 - Jun 2014 (1 year 9 months)

Assessed, implemented and educated staff on outpatient oncology systems, led upgrades and supported system adoption to improve clinical workflows and data accuracy.

OCIS Training Implementation Upgrade Management

Senior ETL System Dev Manager

Johns Hopkins Hospital

Jul 2011 - Sep 2012 (1 year 2 months)

Developed and implemented projects for utilization and clinical resource management, overseeing ETL and reporting initiatives to meet quality and timeline targets.

ETL Data Warehousing Cognos Reporting

Programmer Analyst D

Johns Hopkins Hospital

Jun 2009 - Jul 2011 (2 years 1 month)

Led major ED system upgrades and automated report distribution using Cognos and SharePoint, and provided 24/7 post-go-live EMR support to ensure stable operations.

Cognos SharePoint EMR Scripting

Programmer Analyst C

Johns Hopkins Hospital

Jun 2007 - Jun 2009 (2 years)

Completed integration testing and go-live of hospital-wide barcode point-of-care system and implemented interfaces for nutrition and billing, including disaster recovery testing.

Integration Testing Interfaces Disaster Recovery Systems Testing