joseph gardner

I am a seasoned insurance claims support agent with experience responding to inbound customer calls to initiate auto and home insurance claims, maintaining professionalism and accuracy under pressure.

I consistently collected, verified, and entered detailed claim information into Citrix Workspace and other systems, protected sensitive personal and financial information, and adapted quickly to evolving policies and system updates.

I have a strong track record of meeting or exceeding quality, accuracy, and efficiency metrics while resolving difficult interactions through clear explanations and effective de-escalation.