Jose Paulo Miciano

Created an inspiring team environment with an open communication culture and set clear team goals. Monitored team performance, provided coaching, and resolved any issues or conflicts. Recognized high performance, encouraged creativity, and suggested team building activities.

Provided one-to-one customer service experience for a logistics company’s Preferred accounts. Analyzed and resolved problems, solving tracing and claim inquiries. Maintained ownership of customer situations through resolution with minimal supervision.

Developed sales strategies and initiated contact with potential customers through cold-calling or responding to inquiries. Created relationships to identify potential needs and qualify interests to drive sales. Moved solid leads through the marketing funnel, connecting them to a salesperson and arranging meetings.

Assisted customers with technical problems when using company products and services, resolving customer queries and guiding product users. Worked cross-functionally to develop strategy and write copy for email campaigns that onboard, engage, and retain customers. Understood email marketing concepts and metrics pertaining to customer segments and the customer journey.

Listened to audio files made by physicians and other healthcare personnel, transcribing them into accurate electronic medical reports and correspondence. Edited text carefully for grammar and clarity errors, producing documents like discharge summaries and operative reports. Ensured these documents became a part of the patients’ permanent medical file.

Accountable for scheduling appointments for licenses and certifications, collecting payments, and sending reports. Maintained a high-volume workload within a fast-paced environment, assisting an average of 550 clients weekly. Consistently met performance benchmarks in all areas and earned the highest client service ratings.

Listened to audio files made by physicians and other health care personnel, transcribing them into accurate electronic medical reports and correspondence. Edited text carefully for grammar and clarity errors, producing documents like discharge summaries and operative reports. Assessed medical records and documents for compliance with industry regulations.

Served customers by providing product and service information and resolving product and service problems. Processed customer returns, orders, and changes according to established department policies and procedures. Provided timely feedback to the company regarding service failures or customer concerns.

Attracted potential customers by answering product and service questions and suggesting information about other offerings. Opened and maintained customer accounts, resolving product or service problems by clarifying complaints and determining causes. Collected payments on past due bills, locating customers and informing them of amounts owed.

Listened to audio files made by physicians and other health care personnel, transcribing them into accurate electronic medical reports and correspondence. Edited text carefully for grammar and clarity errors, producing documents like discharge summaries and operative reports. Assessed medical records and documents for compliance with industry regulations.

Listened to audio files made by physicians and other health care personnel, transcribing them into accurate electronic medical reports and correspondence. Edited text carefully for grammar and clarity errors, producing documents like discharge summaries and operative reports. Ensured these documents became a part of the patients’ permanent medical file.

Underwent extensive Center of Learning training focusing on overall improvement in English verbal/oral communication and product-specific training. Assessed on communication skills and product offering effectiveness. Obtained an overall score of B2 (Passing Grade) in the Berlitz Proficiency Interview.

Provided direct marketing and sales support to the field/distribution sales organization, managing and processing sales leads. Maintained customer, prospects, and competitor databases, assessing and implementing marketing promotions. Generated new business through outbound calls and followed up on incoming sales leads.

Inspired each team member to perform and give their best, determining duties and responsibilities and analyzing individual performance. Transcribed confidential medical files in near-perfect accuracy at a high rate, working closely with operations to ensure standards and deadlines were met. Helped correct errors in grammar/medical terms and assessed medical records for compliance.

Transcribed confidential medical files in near-perfect accuracy at a high rate, working closely with operations to ensure transcription deadlines were met. Started to edit other transcriptionists' files for better output and higher accuracy. Assessed medical records and documents for compliance with industry regulations.