Open to opportunities

Jaszmyn Sanders

@jaszmynsanders

IT support professional troubleshooting hardware, networking, and end-user technology—growing into system support and infrastructure.

United States

Message

What I'm looking for

I’m looking for entry-level IT support/help desk or technical support work, with the chance to grow long-term in system support and infrastructure roles. I want a team where troubleshooting, user support, and responsible device management are valued.

I’m a motivated and dependable IT support professional with hands-on experience troubleshooting hardware, software, networking, and end-user technology issues in educational and healthcare environments. I provide practical support across devices, AV equipment, and end-user workflows, while maintaining accurate documentation and data collection when troubleshooting and supporting users.

Since 2021, I’ve served as an IT Coordinator / Supervising Teacher where I remove and re-add computers within domain environments, troubleshoot classroom technology, and support educational software platforms and user access management. Earlier, I supported ticket routing and escalation as an IT Help Desk Intern and imaged/configured laptops and tablets as a Technical Support Intern—building strong fundamentals in imaging, networking, security troubleshooting, and reliable day-to-day device support.

Experience

Work history, roles, and key accomplishments

Current

Registered Behavior Technician

Current

Action Behavior Centers

Oct 2025 - Present (8 months)

Provided direct behavioral support and accurate data collection/documentation in a fast-paced clinical setting. Supported technology and digital systems used for client programming and documentation while collaborating with multidisciplinary teams.

Data Collection Documentation Problem Solving Communication Client Care

Current

IT Coordinator / Supervising Teacher

Current

East Hill Academy

Sep 2021 - Present (4 years 9 months)

Removed and re-added computers in domain environments and troubleshot classroom technology including projectors and speakers. Supported educational software platforms and user access management, trained incoming IT staff, and helped with day-to-day device troubleshooting.

Windows Troubleshooting User Access Management Office 365 A V Support Technical Mentoring

IT Help Desk Intern

Digital Boardwalk

Jun 2016 - Sep 2016 (3 months)

Routed and managed incoming technical support tickets and assisted Level 2 technicians with issue prioritization and escalation. Supported infrastructure-related troubleshooting activities to help resolve end-user and systems issues.

Help Desk Support Prioritization Escalation Support Troubleshooting Support Operations Communication

Technical Support Intern

Beulah Elementary School

Mar 2014 - Sep 2015 (1 year 6 months)

Imaged and configured laptops, tablets, and desktop devices and assisted with networking, display, and security troubleshooting. Supported projector and switch setup and helped with school website updates and email configuration.

Network Troubleshooting Security Troubleshooting Projector Switch Setup School Website Updates