Ana Maria Bueno Lopez
@anamariabuenolopez
Junior Data Analyst with operations experience, skilled in SQL, Python, and Excel.
What I'm looking for
I am a Junior Data Analyst with 10+ years of experience in operations, logistics, and customer support across international companies. I use SQL, Python, and advanced Excel to clean, analyze, and visualize data, identify operational trends, and improve reporting processes.
Currently completing the TripleTen Data Analytics program, I have built projects including funnel and retention analysis for MercadoLibre and urban data cleaning and EDA for Latin American cities. I combine practical operations knowledge with data skills to deliver actionable insights and streamline reporting for stakeholders.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
TransX Group of Companies
Jan 2020 - Jan 2025 (5 years)
Analyzed daily shipment and logistics data using Excel to identify delays and operational inefficiencies, streamlined reporting processes to improve shipment tracking efficiency, and maintained high client satisfaction through timely issue resolution.
Processed high volumes of logistics and account data with 99% accuracy, conducted research to assign correct client codes, and supported freight charge reconciliation to aid accounting operations.
Client Support Specialist
Brunnelli Flooring Solutions
Jan 2017 - Jan 2018 (1 year)
Managed full client order lifecycle including quotes, invoicing, payments and reporting in QuickBooks, developed a client tracking system that reduced payment delays by 20%, and coordinated with accounting for financial accuracy.
Supported over 1,000 expatriate client cases with documentation and billing, prepared proposals and internal reports, supervised junior staff, and collaborated with global offices to ensure service consistency.
Supervised call center agents to meet performance KPIs, delivered training on service standards and quality control, handled escalations, and improved agent performance through coaching and process optimization.
Education
Degrees, certifications, and relevant coursework
TripleTen Data Analytics Bootcamp
Data Analysis Certification, Data Analytics
Activities and societies: Projects: Funnel and Retention Analysis for MercadoLibre (2025); Urban Data Cleaning and Exploratory Data Analysis (2026).
Currently completing an intensive data analytics bootcamp covering SQL, Python, data cleaning, EDA, and retention analysis; expected completion May 2026.
Universidad EAN
Diploma in Excel: Formulation, Analysis, and Consolidation of Information, Data Analysis / Advanced Excel
2015 - 2015
Completed a diploma focused on advanced Excel skills including formulation, analysis, and consolidation of information in 2015.
Universidad EAN
Bachelor's Degree in Modern Languages, Modern Languages / Organizational Communication
2009 - 2013
Bachelor's degree in Modern Languages with a focus on organizational communication and business translation, completed in 2013.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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