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Ana Maria Bueno Lopez

@anamariabuenolopez

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Junior Data Analyst with operations experience, skilled in SQL, Python, and Excel.

Canada

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What I'm looking for

I seek a data role where I can combine analytics and operations, build dashboards, improve reporting processes, and collaborate with cross-functional teams in a growth-focused organization.

I am a Junior Data Analyst with 10+ years of experience in operations, logistics, and customer support across international companies. I use SQL, Python, and advanced Excel to clean, analyze, and visualize data, identify operational trends, and improve reporting processes.

Currently completing the TripleTen Data Analytics program, I have built projects including funnel and retention analysis for MercadoLibre and urban data cleaning and EDA for Latin American cities. I combine practical operations knowledge with data skills to deliver actionable insights and streamline reporting for stakeholders.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

TransX Group of Companies

Jan 2020 - Jan 2025 (5 years)

Analyzed daily shipment and logistics data using Excel to identify delays and operational inefficiencies, streamlined reporting processes to improve shipment tracking efficiency, and maintained high client satisfaction through timely issue resolution.

Excel Data Analysis Reporting Logistics Coordination Process Improvement

Data Entry Clerk

Uline

Jan 2019 - Jan 2020 (1 year)

Processed high volumes of logistics and account data with 99% accuracy, conducted research to assign correct client codes, and supported freight charge reconciliation to aid accounting operations.

Data Entry Research Reconciliations Excel Database Management Attention To Detail

Client Support Specialist

Brunnelli Flooring Solutions

Jan 2017 - Jan 2018 (1 year)

Managed full client order lifecycle including quotes, invoicing, payments and reporting in QuickBooks, developed a client tracking system that reduced payment delays by 20%, and coordinated with accounting for financial accuracy.

client support Quickbooks Invoicing Payment Tracking Reporting Client Acquisition Process Improvement

Client Support Specialist

EY Global Mobility

Jan 2014 - Jan 2016 (2 years)

Supported over 1,000 expatriate client cases with documentation and billing, prepared proposals and internal reports, supervised junior staff, and collaborated with global offices to ensure service consistency.

client support Case Management Billing Reporting Team Supervision

Operations Supervisor

Teleperformance

Jan 2012 - Jan 2014 (2 years)

Supervised call center agents to meet performance KPIs, delivered training on service standards and quality control, handled escalations, and improved agent performance through coaching and process optimization.

Team Supervision Call Center Operations Training Quality Control Performance Coaching Process Optimization

Education

Degrees, certifications, and relevant coursework

TripleTen Data Analytics Bootcamp

Data Analysis Certification, Data Analytics

Activities and societies: Projects: Funnel and Retention Analysis for MercadoLibre (2025); Urban Data Cleaning and Exploratory Data Analysis (2026).

Currently completing an intensive data analytics bootcamp covering SQL, Python, data cleaning, EDA, and retention analysis; expected completion May 2026.