Terri Andia

Diagnosed and resolved software issues for Apple devices. Leveraged data analysis to identify patterns in customer concerns, improving troubleshooting efficiency and enhancing user experience.

Achieved #1 ranking in resolution efficiency by leveraging data analysis to refine troubleshooting strategies and enhance customer satisfaction. Managed communications via phone, email, and chat, assisting members with insurance, Medicaid renewals, and service optimization while ensuring compliance with state policies.

Analyzed and organized business expenses, invoices, and bills for tax preparation and timely submissions. Prepared monthly sales reports and optimized purchasing data management by accurately inputting invoice prices into the POS system.

Monitored client inquiries to identify trends and improve support strategies while assisting with medical insurance questions, coverage, and Affordable Care Act applications. Maintained high customer satisfaction and empathy in health-related discussions, consistently ranking in the Top 5 performers on my team.

Efficiently managed office operations, expertly handling multi-line phones and providing top-tier assistance to clients seeking mortgage aid and foreclosure prevention. Leveraged data analysis to optimize workflows, significantly reduce costs, and enhance overall satisfaction across all government departments.

Increased sales by over 20% by providing detailed vehicle information and Carfax reports with followed-ups. Escalated issues promptly and contributed to team training and community engagement.

Completed an introductory course covering fundamental computer science concepts. Studied topics such as programming basics, algorithms, and data structures.

Completed a professional certification program focused on foundational data analysis skills. Gained proficiency in tools and techniques for data collection, cleaning, analysis, and visualization.

Completed a program focused on administrative skills and office procedures. Gained proficiency in office management, communication, and organizational tasks.