Open to opportunities

Marlyn Aquino

@marlynaquino

Customer Support Specialist focused on fast, accurate resolution through ticketing, email support, and virtual assistance.

Dominican Republic

Message

What I'm looking for

I’m seeking remote opportunities where I can deliver customer support via chat and email. I want a role that values accurate resolution, fast follow-up, and smooth collaboration across departments while I continue strengthening my support and virtual assistance skills.

I’m a Customer Support Specialist with experience in customer service, email support, ticket management, and virtual sales. I handle complex customer inquiries calmly, communicate clearly across departments, and learn new systems quickly with strong attention to detail.

At Glassesusa.com (Teleperformance), I assisted customers via phone, email, and ticketing systems to resolve inquiries efficiently. I managed support tickets, ensured timely follow-up on complex requests, and coordinated with internal departments to resolve escalated issues while providing accurate product and service information.

Beyond support work, I demonstrated reliability and performance under pressure through housekeeping in a fast-paced Summer Work and Travel environment. I’m comfortable working remotely and collaborating with teams, using Zendesk, Microsoft Office (Word, Excel), and Google Workspace (Docs, Drive) to deliver consistent, high-quality assistance.

Experience

Work history, roles, and key accomplishments

Housekeeper

Summer Work and Travel Program

Jun 2023 - Sep 2023 (3 months)

Maintained cleanliness and organization across facilities and worked effectively in a fast-paced environment while meeting quality standards. Demonstrated reliability, responsibility, and attention to detail under pressure.

Customer Service Representative

Glassesusa.com

Dec 2022 - May 2023 (5 months)

Assisted customers via phone, email, and ticketing systems to resolve inquiries and provide accurate product and service information. Managed support tickets, followed up on complex requests, and coordinated with internal departments to resolve escalated issues.