Looking for a job

Victor Mora

@victormora

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Customer Service & Technical Support Representative at Alorica troubleshooting telecom services and guiding upgrades.

Dominican Republic

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What I'm looking for

I'm ready to contribute in a remote customer support role.

At Alorica, I provide customer care and technical support across a telecommunications company ecosystem. I troubleshoot mobile devices, equipment, and network services, and guide customers through product upgrades and service plans.

Previously, at Teleperformance, I helped clients create, modify, and manage hotel reservations for an international hotel brand. I also shared information about hotel amenities, policies, and room availability while resolving inquiries in a high-volume inbound call environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Technical Support Representative

Current

Alorica

Dec 2025 - Present (10 months)

Provided comprehensive customer care, technical support, and sales across a telecommunications company ecosystem. Troubleshot mobile devices, equipment, and network services while guiding customers through upgrades and service plans.

Customer Service Technical Support Sales Troubleshooting CRM Systems Data Entry

Customer Service & Technical Support Representative

Teleperformance

Nov 2024 - May 2025 (6 months)

Assisted clients with creating, modifying, and managing hotel reservations for an international hotel brand. Provided information on amenities, policies, and room availability while resolving inquiries in a high-volume call environment.

Customer Service Technical Support Reservation Management Active Listening Multitasking