Looking for a job

tamirah adkins

@tamirahadkins

Customer service representative at Conduent’s NJ EZ Pass Call Center, handling toll account, billing, and payment inquiries.

United States

Message

What I'm looking for

I'm seeking a customer service or call center position.

At Conduent’s NJ EZ Pass Call Center, I handled inbound calls about toll accounts, billing issues, and payments, while presenting customers with available solutions. I also navigated multiple software systems and databases and met or exceeded call center metrics.

At Navient Xtend Healthcare, I managed inbound and outbound calls about healthcare services and handled sensitive patient and account information in line with privacy standards. I’ve also provided in-person customer service at Villa Restaurant Group and worked in access control and patrol at Allied Universal.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Conduent

Feb 2025 - Apr 2026 (1 year 2 months)

Handled inbound calls regarding toll accounts, billing issues, and payments. Addressed customer inquiries efficiently and consistently met call center metrics.

Call Center Operations CRM Systems Microsoft Office Data Entry Account Management Conflict Resolution De escalation

Security Officer

Allied Universal

May 2024 - Jan 2025 (8 months)

Conducted surveillance monitoring using advanced CCTV technology systems. Controlled access points, verified credentials, and responded to incidents with detailed reporting.

CCTV Surveillance Access Control Incident Response Report Writing Integrity Confidentiality

Customer Service Representative

Villa Restaurant Group

Feb 2023 - May 2024 (1 year 3 months)

Delivered in-person customer service in a high traffic airport setting. Processed transactions accurately and supported team operations during peak travel hours.

Customer Service Point of Sale Transaction Processing Teamwork High Volume Operations

Customer Service Call Agent

Navient Xtend Healthcare

Apr 2022 - Feb 2023 (10 months)

Managed inbound and outbound calls regarding healthcare services. Exercised sound judgment and managed sensitive patient information in compliance with confidentiality standards.

Call Center Operations Healthcare Services Confidentiality Data Entry Account Management Communication Skills